Norman Branch
Grand Blanc Township,Michigan
Summary
Dynamic professional with extensive experience as a Transit Operator at Mass Transportation Authority, excelling in customer service and safety protocols. Proven ability to enhance passenger experiences while ensuring compliance with regulations. Skilled in emergency response and conflict resolution, committed to maintaining secure environments and delivering exceptional service.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Transist Operator
Mass Transportation authority
Flint, Michigan
11.2007 - Current
- Executed transit vehicle operations on scheduled routes ensuring safe passenger transport.
- Provided exceptional customer service to enhance passenger experience.
- Conducted pre-trip inspections to ensure vehicle safety and maintenance.
- Enforced transit policies and regulations for passenger safety and compliance.
- Communicated with dispatchers regarding delays or emergencies during service.
- Operated transit vehicles on scheduled routes for safe passenger transport.
Security Specialist
United States Air Force
Gwinn, Michigan
10.1979 - 10.1983
- Maintained access control systems to manage entry points effectively.
- Provided reports on security activities to senior leadership for strategic planning.
- Scheduled routine maintenance and updates on security programs, cameras and other devices.
- Developed and enforced security policies and procedures to protect organizational assets.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Education
Criminal Justice And General Studies
Charles Stewart Mott Community College
Flint, MISkills
- Criminal justice knowledge
- Service excellence
- Safety protocols
- Customer engagement
- Conflict resolution
- Customer service
- Emergency response
- Disability awareness
- Defensive driving
Affiliations
- I am a registered basketball Official with MHSAA and have officiated in several recreation leagues though out Southeastern MI. Officiated in several Flag Football football leagues throughout Southern Mi including the National Eight Man Championship in Flint MI in 1997
Certification
- Honorable Discharge from the United States Air Force achieving several awards including Training Ribbon, Longevity Service Award Ribbon. Good Conduct Medal and Air Force Outstanding Unit Award
Timeline
Transist Operator
Mass Transportation authority
11.2007 - Current
Security Specialist
United States Air Force
10.1979 - 10.1983
Criminal Justice And General Studies
Charles Stewart Mott Community College
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