NORMAN GARCIA
Little Ferry,NJ
Summary
Proactive healthcare professional with demonstrated leadership abilities, strategic planning expertise, and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
11
11
years of professional experience
Work History
Operation Manager
Morristown Medical Center
03.2021 - Current
- Conducting inspections of facilities to ensure they are complying with environmental regulations
- Developing and implementing waste reduction and recycling programs to increase efficiency and reduce costs
- Providing technical support to staff regarding environmental issues
- Coordinating with outside contract
- Working with vendors to negotiate prices and order supplies
- Ensuring that all company operations comply with federal, state, and local laws
- Overseeing maintenance of facilities, equipment, vehicles, and machinery used in operations
- Managing projects from start to finish including planning, organizing, communicating with team members, and monitoring progress toward goals
- Analyzing data to identify trends and recommend improvements to processes which may increase efficiency or reduce costs.
Work Force Trainer
Destiny Training Partners
02.2019 - 10.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- We are monitoring participant workflow and behaviors throughout the training process.
Support Services Manager
New York Presbyterian Hospital
12.2018 - 02.2021
- Implements strategies, processes, systems, and programs developed to improve delivery, cost, and quality of services provided
- Create a work environment that promotes teamwork, recognition, mutual respect, and employee satisfaction
- Manages smooth, efficient, cost-effective operations to include labor management, supervision of all aspects of services, and inventory control.
Support Services Supervisor
New York Presbyterian Hospital
06.2018 - 12.2018
- Decreased discharges turn-around 75 to 55 minutes
- Effectively allocated resources to yield efficient daily operations
- Establish partnerships with other departments to work collectively Accelerated learning to expedite understanding of challenges and opportunities
- Engages Supervisors to achieve departmental goals and objectives Execute the organizational mission and vision by role-modeling, communication, and accountability
- Uses all available metrics to understand, evaluate, and improve staff and operational performance, and create new processes and methods to strengthen outcomes Strong time management skills enable consistent and reliable performance.
Environmental Services Supervisor
Hackensack University Medical Center
04.2016 - 03.2018
- Hire, train, motivate, and manage staff to ensure employees receive adequate guidance, and resources to achieve established objectives
- Assign routine and non-routine job functions to departmental employees, input time and attendance for all employees
- Maintain a good public relations image for other property departments and patrons
- Carry out training programs as new methods or techniques are adopted by the department
- Maintain departmental cleanliness standards through inspections throughout all assigned areas of responsibility by observing and correcting any work-related deficiencies.
Credentialing Specialist
MALO Ambulatory Surgery
05.2013 - 06.2016
- Compiles and maintains current and accurate data for all providers
- Maintain copies of current state licenses, DEA certificates, malpractice coverage and any other required credentialing documents for all providers
- Maintains corporate provider contract files.
Education
Master of Science - Business Administration and Management
Fairleigh Dickinson University
08.2016
Certificate - Human Resources
Fairleigh Dickinson University
08.2016
Bachelor of Arts - Individualized Studies
Fairleigh Dickinson University
05.2015
Skills
- Quality assurance
- Workflow planning
- Payroll and budgeting
- Customer service understanding
- Training and mentoring
- Collaborative Leadership
- Leading Projects
- Process improvements
- Bilingual (English / Spanish)
- Conflict Resolution
- Performance Measurement
- Scheduling and Planning
- Logistics Management
- Team Leadership
- Process Optimization
- Staff Training
- Financial Analysis
- Cost Control
playing soccer
As a former soccer player, I enjoy playing with friends on weekends, and teaching my son as well.
Timeline
Operation Manager
Morristown Medical Center
03.2021 - Current
Work Force Trainer
Destiny Training Partners
02.2019 - 10.2022
Support Services Manager
New York Presbyterian Hospital
12.2018 - 02.2021
Support Services Supervisor
New York Presbyterian Hospital
06.2018 - 12.2018
Environmental Services Supervisor
Hackensack University Medical Center
04.2016 - 03.2018
Credentialing Specialist
MALO Ambulatory Surgery
05.2013 - 06.2016
Master of Science - Business Administration and Management
Fairleigh Dickinson University
Certificate - Human Resources
Fairleigh Dickinson University
Bachelor of Arts - Individualized Studies
Fairleigh Dickinson University
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