Norman Guerrero

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• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
• Increased awareness of and supported participation in self-help and advocacy organizations.
• Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
• Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Communicated with individuals' family members, offering information and insight into support services available at community level.
• Fostered relationships with partner agencies and other interested parties to build pipeline of supportive services.
• Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
• I hold certifications in WRAP Wellness Recover Action Plan, Emotional CPR, Special Messages Hearing Voices.
• Led up to 7 individual sessions per week and 12 group therapy meetings.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Answered customer questions regarding sizing, accessories and proper care for merchandise.
• Tracked stock using company inventory management software.
• Completed orders and organized product deliveries to meet customer timetables.
• Completed point of sale opening and closing procedures.
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