Coaching my daughter's backetball team
Norman Harrison
Philadelphia,PA
Summary
Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than 18 years toward handling complex hardware and software installations. Lends experienced knack for IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation and technical considerations.
Overview
30
30
years of professional experience
20
20
Year of PMP experience
25
25
Years of BICSI RCDD experience
17
17
Years of CTNS experience
17
17
Years of CTA Certified Telecom Analyst experience
20
20
RTPM Registered Telecom Project Manager experience
10
10
Years of CVA Certified VoIP Analyst experience
15
15
Years of Avaya Specialist exp
Work History
IT Project Manager
Hitech Network Services
Philadelphia, PA
02.2021 - Current
- We have delivered reliable solutions by overseeing IT project software design, development, testing, implementation, and support phases.
- Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
- We streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Implemented risk mitigation strategies to minimize potential issues impacting project deadlines or budgets.
- Mentored junior staff in best practices for IT project management, fostering a culture of continuous improvement within the team.
IT Project Manager
Aztec Data Services
Philadelphia, PA
10.2013 - 01.2021
- Established and enforced project timelines and deadlines.
- Identified and implemented cost-saving measures in IT projects.
- Generated reports for IT project progress and performance.
- Led cross-functional teams to complete IT projects.
- Evaluated post-implementation feedback from stakeholders to identify areas for future improvement in the organization's approach to managing projects effectively.
- Championed continuous improvement initiatives within the organization, driving process enhancements that boosted overall efficiency levels.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Established positive customer relationships by providing punctual, cost-effective solutions.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
IT Project Manager
HP Network Solutions
Philadelphia, PA
06.2003 - 06.2013
- IT projectBuilt and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
- Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Improved resource utilization by analyzing performance metrics and adjusting staffing levels accordingly.
- Trained personnel on the use of IT tools and applications.
- Coordinated with external vendors to deliver IT project components.
- Devised test plans to validate the accuracy of IT projects.
- We have delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases.
Service Technician
Verizon
Philadelphia, PA
03.1994 - 05.2003
- Properly completed work reports for each field visit.
- Documented all maintenance and repairs performed on equipment.
- Interpreted electric and electronic schematics and mechanical layouts to diagnose equipment problems.
- Set up networks and computers for business and residential customers.
- Planned layouts and ran the cable into buildings and through walls, attics, and crawl spaces.
- Led projects and analyzed data to identify opportunities for improvement.
- Evaluated systems according to predetermined checklist and noted issues
- Gained knowledge of standard equipment, including manufacturer repair guidelines
Education
No Degree - Web Development
Kathrine Gibbs Institute
Valley Forge, PA01.2002
Bachelor of Science - Business Management
DuBois Business College
Dubois, PA04.1996
No Degree - Computer And Information Sciences
Temple University
Philadelphia, PA04.1992
Skills
- Excellent work ethic
- Self-motivated professional
- Waterfall methodology
- Interpersonal Skills
- System Performance Assessment
- Verbal and Written Communication
- Service Schedule Coordination
- Agile Methodology
- Organizational Skills
- IT Infrastructure Management
- Stakeholder Communications
- Hardware Installation
- Network Maintenance
- Network Troubleshooting
- IT Asset Management
- Wireless Networking
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- CompTIA Network+
- PMP - Project Management Professional
- RTPM Registered Telecommunications Project Manager
- BICSI RCDD
- CTNS Certified Telecommunications Network Specialist
- CTA Certified Telecommunications Analyst
- CVA Certified VoIP Analyst
- CWA Certified Wireless Analyst
- ACIS – Avaya Certified Implementation Specialist
Timeline
IT Project Manager
Hitech Network Services
02.2021 - Current
IT Project Manager
Aztec Data Services
10.2013 - 01.2021
IT Project Manager
HP Network Solutions
06.2003 - 06.2013
Service Technician
Verizon
03.1994 - 05.2003
No Degree - Web Development
Kathrine Gibbs Institute
Bachelor of Science - Business Management
DuBois Business College
No Degree - Computer And Information Sciences
Temple University
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Contract WorkGig WorkWork Location
RemoteHybridImportant To Me
Work-life balanceCompany CulturePaid sick leave401k matchPaid time offStock Options / Equity / Profit Sharing4-day work weekCareer advancementFlexible work hoursTeam Building / Company RetreatsHealthcare benefitsWork from home optionPersonal development programsInterests
Quote
It is never too late to be what you might have been.
George Eliot
Similar Profiles
Trung ToTrung To
Database Management Intern at Business Network Hitech Consultancy and Services (BNHTECH)Database Management Intern at Business Network Hitech Consultancy and Services (BNHTECH)
Sunil GhorasaineSunil Ghorasaine
Cleaning Supervisor at Hitech Cleaning ServicesCleaning Supervisor at Hitech Cleaning Services
Jean David Ashley BettyJean David Ashley Betty
Bodyguard at Defence Hitech Security Guard Services LtdBodyguard at Defence Hitech Security Guard Services Ltd