Norman Melgar Gonzalez
El Monte,CA
Summary
Dedicated and enthusiastic job seeker with a keen eye for organization, seeking to secure an entry-level Flight Attendant position. Excited to join a collaborative team environment and contribute to achieving company objectives. Committed to making a positive impact and playing a pivotal role in the organization's overall success.
Overview
7
7
years of professional experience
Work History
Lead Bartender
Universal Studios Hollywood
06.2022 - Current
- Fast-paced and demanding work environment
- Greeted customers and recommended drinks taking guests' into mind
- Took and crafted drink orders to standard build
- Managed bar operations
- Reported sales and cash balance to management
- Helped a minimum of 100 guests in a single shift
- Upheld Universal Studios mission and values at my core
- Took point on Inventory management helping our venue accurately track waste and loss
- Managed bartenders in Seasonal bars learning new drinks and creating new experiences for guests.
Bar Back/Bartender
Freelance
08.2018 - Current
- Prep mixes for cocktails and garnishes
- Build and recommend drink menu according to company or customers' preferences
- Keep a professional yet lively interaction with guests
- Uphold state and local laws and regulations on alcohol consumption and distribution
- Book and process event bookings and deposit payments
- Check inventory/restock
- Set up and break down bar set up.
Barista/Barista Trainer/Shift Supervisor
Starbucks Coffee Company
08.2019 - 06.2022
- Work register, bar, and Drive Thru Order/Register
- Excelled in a fast-paced environment
- Ability to multitask and handle stressful situations
- Developed great customer connection skills as well as creating the best Starbucks Experience for our community
- Worked as a barista trainer training new partners up to company expectations
- Food Safety Certification
- Cash handling is a big part of my job including deposits/change orders
- Learned Starbucks Inventory Program to accurately do inventory counts keeping track of waste and loss of goods.
Cashier
King Taco
04.2019 - 08.2019
- Main position was as a cashier but I learned the food line and grill so at times I also made and served food
- I heavily used and relied on my bilingual skills, Spanish and English, while working at King Taco
- Prepped aguas frescas, adobo, bolas, and any other prep needed to recipe standard
- Strongly relied on customer service skill to ensure each and every guest had a pleasant experience
- Counted and deposited my till every day
- Memorized a full menu with every product's exact build to ensure proper recommendations and allergen prevention for guests.
Cashier
Northgate Gonzalez Markets
08.2017 - 02.2019
- Greeted customers and helped them find their products around the store
- Worked with Transactions involving WIC, Checks, Personal Checks, EBT
- Worked Express Lane Cash Registers (fast paced and demanding of quick but service driven work)
- Knowledge of every department from bakery to meats and produce.
Crew/Manager
Dunkin Donuts
07.2018 - 11.2018
- Promoted to management..
- Opened and managed 2 stores
- Created work schedules for a team of 23, and used Kronos software to log hours and payroll
- Trained crew up to company standards
- Upheld customer service, cash handling, and sanitation standards
- Oversaw business and overall operations
- Weekly audit of till activity and cash handling
- Make a deposit at the end of each operating business day
- Managed inventory, placing orders and weekly counts of products in the store
- Handle customer returns & customer phone calls
- Clean & maintain store to ensure a friendly environment.
Education
Associate of Science - Nursing
Pasadena City College
Pasadena, CA06.2026
High School Diploma -
Mountain View High School
06.2017
Skills
- Customer Service
- Staff Management
- Suggestive Selling
- Inventory
- Superior customer service
- Cleanliness standards
- Food Service
- Expert Mixology
- Strong Work Ethic
- Reliability and punctuality
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Bartender
Universal Studios Hollywood
06.2022 - Current
Barista/Barista Trainer/Shift Supervisor
Starbucks Coffee Company
08.2019 - 06.2022
Cashier
King Taco
04.2019 - 08.2019
Bar Back/Bartender
Freelance
08.2018 - Current
Crew/Manager
Dunkin Donuts
07.2018 - 11.2018
Cashier
Northgate Gonzalez Markets
08.2017 - 02.2019
Associate of Science - Nursing
Pasadena City College
High School Diploma -
Mountain View High School
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