Norman Tapper
Elmont,NY
Summary
Skilled professional with experience in collections, customer service and data entry. Great communication skills and a goal-driven work ethic. Exceptional interpersonal and problem-solving skills. Strategize new business opportunities and create long lasting client relationships. Effectively mediates customer disputes and collects payment in timely manner. Recognized for effective leadership with consistent achievement of objectives.
Overview
7
7
years of professional experience
Work History
Account Recovery Specialist
Selip And Stylianou, LLP
02.2024 - Current
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Reduced outstanding receivables through diligent monitoring and follow-up on overdue accounts.
- Negotiated payment plans with clients to improve overall collections results.
- Streamlined the collections process, implementing efficient strategies for contacting debtors and resolving issues promptly.
- Maintained a high level of customer satisfaction by handling sensitive financial situations tactfully and diplomatically.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Front Desk Clerk
Yes We Can Center
12.2023 - Current
- Enhanced guest satisfaction by promptly and professionally addressing inquiries and concerns.
- Provided exceptional customer service for a positive guest experience, resulting in repeat business.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
Sanitation Worker
Town Of Hempstead Sanitation Department
06.2022 - 02.2024
- Reduced waste accumulation by promptly collecting and disposing of trash from designated areas.
- Maintained a sanitary environment with daily inspections and timely maintenance of assigned areas.
- Improved recycling rates by diligently sorting materials according to guidelines and regulations.
Medical Billing Specialist
Spectrum Vision
01.2020 - 05.2022
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
- Collected payments and applied to patient accounts.
Customer Service Representative
Comcast
11.2016 - 12.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Working with customers to resolve billing inquires.
- Working in a fast-paced environment.
Education
High School Diploma -
Sewanhaka High School
Floral Park, NY06.2008
Skills
- Financial knowledge
- Account Monitoring
- Payment Processing
- Customer Relationship Management
- Organizational Skills
- Excellent Communication
- Time management abilities
- Microsoft
- Date Entry
- Medical Coding
- Project Management
Timeline
Account Recovery Specialist
Selip And Stylianou, LLP
02.2024 - Current
Front Desk Clerk
Yes We Can Center
12.2023 - Current
Sanitation Worker
Town Of Hempstead Sanitation Department
06.2022 - 02.2024
Medical Billing Specialist
Spectrum Vision
01.2020 - 05.2022
Customer Service Representative
Comcast
11.2016 - 12.2019
High School Diploma -
Sewanhaka High School
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