Shyanne Hottel
Everett,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. High-energy, hands-on professional with 8 years experience in the customer service field.
Overview
7
7
years of professional experience
Work History
Account Recovery Specialist
Sentry Credit Incorporated
03.2021 - 01.2023
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Receive payments and post amounts paid to customer accounts
- Answer customer questions regarding problems with their accounts.
- Maintained client confidentiality and adhered to guidelines.
BEAUTY ADVISOR
Ulta Beauty
02.2020 - 11.2020
- Consulted on makeup
- Maintained counter and display areas for cleanliness and organization.
- Cashier
- Stocked all makeup products
- Basic house held cleaning skills, sweeping and mopping
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
SUPERVISOR
Ivars Seafood Bar
05.2018 - 08.2019
- Count down tills
- Cook meals
- Greet Customers
- Make sure crew is on task
- Closed the store down at night
- Basic house held cleaning such as sweeping and mopping
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
HOST, CASHIER
Claim Jumper
10.2017 - 05.2018
- Ran guests their food
- Cooked guests deserts
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Ran Sunday Brunch
- Cleaned bathrooms
- Answered customer questions about hours, seating, and menu information.
Education
Associates - Diagnostic Sonography Candidate
TACOMA COMMUNITY COLLEGE
Tacoma, WA2023
High School Diploma -
Everett High School
Everett, WA06.2018
Skills
- Fast paced learner
- Fantastic Communication Skills
- People-Orientated
- Conflict Resolution
- Team building
- Dependability
- Inspired
Timeline
Account Recovery Specialist
Sentry Credit Incorporated
03.2021 - 01.2023
BEAUTY ADVISOR
Ulta Beauty
02.2020 - 11.2020
SUPERVISOR
Ivars Seafood Bar
05.2018 - 08.2019
HOST, CASHIER
Claim Jumper
10.2017 - 05.2018
Associates - Diagnostic Sonography Candidate
TACOMA COMMUNITY COLLEGE
High School Diploma -
Everett High School
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