Norman Wright
Huntsville,TX
Summary
I am a newly certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture and special collection techniques. I am quick to build rapport with patients and successful at reducing patients' anxiety or discomfort.
Overview
1
1
Certification
Work History
Phlebotomist
Gulf Coast Regional Blood Center
The Woodlands, TX
10/02/23 - Current
- Provided assistance to clinical staff during patient visits.
- Maintained accurate records of collected specimens and test results.
- Processed samples accurately and efficiently.
- Followed all safety protocols when handling hazardous materials.
- Provided excellent customer service while interacting with patients.
- Educated patients on proper blood draw techniques.
- Adhered to HIPAA guidelines regarding patient privacy.
- Maintained a clean, safe, and organized work environment.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Educated patients on specimen collection procedures and post-draw care.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Scheduled appointments and managed patient flow to minimize wait times.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
Sales Associate/Leader
Old Navy
Fort Worth
12/04/18 - 08/15/21
- Maintained cleanliness of store environment including floors, windows, displays.
- Assisted customers with product selection, sizing and styling.
- Processed transactions using a point-of-sale system.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Developed promotional strategies to increase sales volume.
- Greeted customers and provided exceptional customer service.
- Answered incoming telephone calls to provide store, products and services information.
Barista/Barista Trainer
Starbucks
Huntsville, TX
01/04/22 - 08/26/23
- Stocked shelves with ingredients needed to make coffee drinks.
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitored inventory levels of supplies and restocked when necessary.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
Education
Bachelor of Science - Health Science
Sam Houston State University
Huntsville, TX08-2024
High School Diploma -
Chisholm Trail High School
Fort Worth, TX05-2020
Skills
- Data Entry
- Infection Control
- Paperwork Processing
- Venipuncture
- Donor screening
- Blood collection
- Medical Records Management
- Medical terminology knowledge
- Communication abilities
- Medical Records Review
- Therapeutic phlebotomy
- Patient Care
- Sanitation and sterilization
- Medical Records Maintenance
- Venipuncture Expertise
- Health Education
Certification
Phlebotomy Technician Certification (Issued 07/08/23)
First Aid/CPR Certification (Issued 7/15/2024)
Timeline
Phlebotomist
Gulf Coast Regional Blood Center
10/02/23 - Current
Sales Associate/Leader
Old Navy
12/04/18 - 08/15/21
Barista/Barista Trainer
Starbucks
01/04/22 - 08/26/23
Bachelor of Science - Health Science
Sam Houston State University
High School Diploma -
Chisholm Trail High School
Phlebotomy Technician Certification (Issued 07/08/23)
First Aid/CPR Certification (Issued 7/15/2024)
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