NORMAND CARTER
St. Petersburg,Florida
Summary
Highly skilled and strategic senior human resources business partner with extensive experience in employee relations, change management, performance management, and organizational design and development. Demonstrates the ability to quickly assess diverse and ambiguous situational challenges and effectively develop, lead, and execute action plans for positive outcomes. Proven track record of successful execution at multiple levels within human resources in a Fortune 500 financial services company and a global multi-channel electronic retailer. Consistently achieves remarkable accomplishments by setting goals that maximize employee value while aligning with the organization's strategic plan.
Overview
23
23
years of professional experience
Work History
Sr People & Organizational Partner
QVC Group - HSN
12.2001 - Current
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Achieved successful client outcomes by identifying and addressing their unique needs and goals.
- Stayed informed on industry developments and market trends to gain competitive advantage.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Monitored partner performance and provided feedback on areas of improvement.
- Negotiated settlements, achieving mutually satisfactory resolutions for clients involved in disputes.
- Developed and implemented strategies to enhance partner relations.
- Prepared and presented reports on status of projects and initiatives.
- Leveraged technological tools for efficient case management, organization, and enhanced client communication.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Crafted persuasive written communications including briefs, memoranda, and contracts with attention to detail and clarity.
- Streamlined internal processes, fostering improved efficiency and productivity within the firm.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Collaborated with a diverse team of professionals to develop innovative solutions for complex legal issues.
- Cultivated a positive work environment within the firm by promoting collaboration among colleagues.
- Crafted comprehensive risk management strategies, protecting firm from potential threats and vulnerabilities.
- Improved overall team productivity by introducing innovative project management tools and techniques.
- Drove firm's digital transformation, adopting cutting-edge technologies that placed firm at forefront of industry innovation.
- Initiated comprehensive training program for junior partners and staff, fostering culture of continuous learning and professional development.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FLSkills
- Strategic People Leadership and Planning
- Project Management
- Executive Coaching
- Functional Workforce Design / Alignment / Reduction
- Performance and Succession Management
- Organizational Efficiency
- Change Management
- Leadership Development
- Legal Compliance / Risk Avoidance
- Employee Relations Management
- Knowledgeable in Peoplesoft and Workday
- Customer relationship building
- Performance analysis
Timeline
Sr People & Organizational Partner
QVC Group - HSN
12.2001 - Current
Bachelor of Arts - Psychology
University of South Florida
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