Normand Dion Jr
Telford,TN
Summary
Dynamic business operations manager with a strong work ethic and proven customer service excellence at Dentsply. Skilled in inventory control and process optimization, I successfully enhanced team productivity and streamlined workflows. Adept at equipment operation, I foster collaboration and drive results in fast-paced environments.
Overview
33
33
years of professional experience
Work History
Owner/Operator
Four Seasons Lawn Care
09.2000 - Current
- Learned safe operation of tools and equipment for daily tasks.
- Assisted in maintaining inventory levels to ensure product availability.
- Developed customer service skills through direct interactions with clients.
- Adapted quickly to changing priorities and operational demands.
- Managed day-to-day business operations.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Negotiated contracts with vendors to secure favorable terms for the business.
Shipping Dock Worker
Fed Ex Freight
07.2018 - 11.2023
- Operated forklifts and pallet jacks for efficient loading and unloading of freight shipments.
- Inspected outgoing and incoming shipments for accuracy and potential damage before processing.
- Collaborated with team members to optimize dock workflows, enhancing overall productivity.
- Trained new employees on safety protocols and standard operating procedures for dock operations.
- Ensured compliance with safety regulations to maintain a secure working environment at shipping docks.
- Managed inventory control processes to track shipment statuses and reduce discrepancies effectively.
- Implemented process improvements that streamlined loading times and minimized delays in operations.
- Expedited urgent shipments by prioritizing tasks and allocating resources effectively, ensuring timely delivery to customers.
- Mentored new hires on company procedures and best practices within the shipping department, fostering a positive work environment through teamwork and collaboration.
- Maintained safety standards on the shipping dock, ensuring a safe working environment for all employees.
Shift Supervisor
Dentsply
01.1993 - 09.2000
- Supervised daily operations, ensuring compliance with safety standards and quality control measures.
- Trained and mentored team members on best practices and operational procedures.
- Implemented process improvements to enhance workflow efficiency and productivity.
- Coordinated shift schedules, optimizing labor resources for peak production times.
- Conducted performance evaluations, providing constructive feedback to support employee development.
- Led team meetings to communicate goals, address challenges, and foster collaboration.
- Developed strategies for resolving operational issues, minimizing downtime during shifts.
- Enforced company policies and regulations with employees.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Education
High School Diploma -
Daniel Boone High School
Gray,Tn05-1986
Skills
- Business operations management
- Customer service excellence
- Inventory control
- Process optimization
- Team leadership
- Equipment operation (forklifts, pallet jacks)
- Time management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Equipment operation
Timeline
Shipping Dock Worker
Fed Ex Freight
07.2018 - 11.2023
Owner/Operator
Four Seasons Lawn Care
09.2000 - Current
Shift Supervisor
Dentsply
01.1993 - 09.2000
High School Diploma -
Daniel Boone High School