Summary
Overview
Work History
Education
Skills
Timeline
Generic

Normand Dion Jr

Telford,TN

Summary

Dynamic business operations manager with a strong work ethic and proven customer service excellence at Dentsply. Skilled in inventory control and process optimization, I successfully enhanced team productivity and streamlined workflows. Adept at equipment operation, I foster collaboration and drive results in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Owner/Operator

Four Seasons Lawn Care
09.2000 - Current
  • Learned safe operation of tools and equipment for daily tasks.
  • Assisted in maintaining inventory levels to ensure product availability.
  • Developed customer service skills through direct interactions with clients.
  • Adapted quickly to changing priorities and operational demands.
  • Managed day-to-day business operations.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Negotiated contracts with vendors to secure favorable terms for the business.

Shipping Dock Worker

Fed Ex Freight
07.2018 - 11.2023
  • Operated forklifts and pallet jacks for efficient loading and unloading of freight shipments.
  • Inspected outgoing and incoming shipments for accuracy and potential damage before processing.
  • Collaborated with team members to optimize dock workflows, enhancing overall productivity.
  • Trained new employees on safety protocols and standard operating procedures for dock operations.
  • Ensured compliance with safety regulations to maintain a secure working environment at shipping docks.
  • Managed inventory control processes to track shipment statuses and reduce discrepancies effectively.
  • Implemented process improvements that streamlined loading times and minimized delays in operations.
  • Expedited urgent shipments by prioritizing tasks and allocating resources effectively, ensuring timely delivery to customers.
  • Mentored new hires on company procedures and best practices within the shipping department, fostering a positive work environment through teamwork and collaboration.
  • Maintained safety standards on the shipping dock, ensuring a safe working environment for all employees.

Shift Supervisor

Dentsply
01.1993 - 09.2000
  • Supervised daily operations, ensuring compliance with safety standards and quality control measures.
  • Trained and mentored team members on best practices and operational procedures.
  • Implemented process improvements to enhance workflow efficiency and productivity.
  • Coordinated shift schedules, optimizing labor resources for peak production times.
  • Conducted performance evaluations, providing constructive feedback to support employee development.
  • Led team meetings to communicate goals, address challenges, and foster collaboration.
  • Developed strategies for resolving operational issues, minimizing downtime during shifts.
  • Enforced company policies and regulations with employees.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Education

High School Diploma -

Daniel Boone High School
Gray,Tn
05-1986

Skills

  • Business operations management
  • Customer service excellence
  • Inventory control
  • Process optimization
  • Team leadership
  • Equipment operation (forklifts, pallet jacks)
  • Time management
  • Strong work ethic
  • Decision-making
  • Dependable and reliable
  • Equipment operation

Timeline

Shipping Dock Worker

Fed Ex Freight
07.2018 - 11.2023

Owner/Operator

Four Seasons Lawn Care
09.2000 - Current

Shift Supervisor

Dentsply
01.1993 - 09.2000

High School Diploma -

Daniel Boone High School