Norman E. Lemieux
Saco
Summary
I am looking for a job opportunity that will help me to better myself, and in return, offer my experience and skills to a prospective employer. I possess a hard-working and committed work ethic and feel that loyalty is a key ingredient to an employee-employer relationship.
Overview
22
22
years of professional experience
Work History
SENIOR CUSTOMER SERVICE SPECIALIST
Charter Spectrum
01.2008 - Current
- Operated computer software to assist customers in technical, billing and sales of cable services specializing in tv, internet and phone.
- Assisted employees in operation of computer programs in processing work orders for cable customers
- Trained new hires to use software to create and navigate through work orders for cable customers
- Assisted customers with inquiries and issues regarding services and billing.
- Resolved customer complaints through effective communication and problem-solving techniques.
- Educated customers on product features, benefits, and usage for better understanding.
- Resolved customer complaints promptly and efficiently.
Mortgage Broker
EVEST Lending
01.2005 - 01.2008
- My principle duty is to facilitate origination of mortgages from start to finish utilizing over 100 lenders to appropriately fit their products from my customer’s needs
- As Senior Loan Officer on my team, I assist and educate my co-workers with understanding the multiple options for client lending purposes
Mortgage Broker
Pine Tree Mortgage
01.2004 - 01.2005
- Holding the ‘Broker of the Year’ title for many of the quarters I was employed for this company, I facilitated origination of mortgages from start to finish
Marketing Representative
Monitronics International
- My primary responsibility was to sell residential and commercial security systems as well as oversee a sales team
- I would train team members on technical aspects of security systems and sales techniques
Yield Management Technician
National Semi-Conductor
- My responsibility in this position was to locate defects within various processes of microcomputer chip processing and to then classify found defects accordingly
- Communicate with engineers after defects were identified about probable causes
Canadian Travel Broker
Auto Europe
- For this position, I would utilize individual’s monies (including using several foreign currency rates) towards the renting of automobiles in multiple continents
- Using telephone, fax and custom computer software, I contacted suppliers of car rentals to get my customers the best deal
Manufacturer
International Business Machines (IBM)
- I processed wafers at various degrees of difficulty via computer sophisticated procedures, precisely recorded machine operations
Education
Bachelor of Arts - Political Science, Human Geography
University of Vermont
Certification of Recognition - Communication Skills
National Semi-Conductor University
Skills
- Typing at 50 wpm
- Speak French Fluently
- Strong customer service
- Organization
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Explorer
- Adobe
- Customized Mortgage Software
- GMAC underwriting Engine
- Basic computer maintenance
- Complaint resolution
- Effective communication
- Problem solving
- Attention to detail
- De-escalation techniques
- Call control
- Call center experience
References
Available upon request
Timeline
SENIOR CUSTOMER SERVICE SPECIALIST
Charter Spectrum
01.2008 - Current
Mortgage Broker
EVEST Lending
01.2005 - 01.2008
Mortgage Broker
Pine Tree Mortgage
01.2004 - 01.2005
Marketing Representative
Monitronics International
Yield Management Technician
National Semi-Conductor
Canadian Travel Broker
Auto Europe
Manufacturer
International Business Machines (IBM)
Bachelor of Arts - Political Science, Human Geography
University of Vermont
Certification of Recognition - Communication Skills
National Semi-Conductor University