Norman Paul McCullough
Burleson,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Academy Training Facilitator
Walmart Neighborhood Market
04.2023 - Current
- Maintained a comprehensive understanding of company policies, procedures, and industry regulations to provide accurate and up-to-date information during training sessions.
- Optimized instructional time management techniques which allowed for more efficient delivery of lesson plans without sacrificing quality or comprehension.
- Continuously refined personal facilitation skills through professional development opportunities, staying current with best practices in the adult learning field.
- Evaluated trainee progress through regular assessments and provided constructive feedback to support continuous improvement.
- Ensured trainee success by providing ongoing support and resources, including post-training follow-up sessions for additional guidance and clarification.
- Developed strong rapport with trainees by demonstrating empathy, patience, and enthusiasm throughout each session conducted at the academy.
- Supported and coached employees as part of successful training initiatives.
Prep Cook
Chicken Salad Chick
09.2019 - 03.2020
- Sanitize work area
- Chop or mince ingredients
- Trim and steam chicken
- Mix ingredients and record temp
- Place different items in containers and date
- Clean and sanitize dishes and utensils
- Sweep and mop take out trash.
Commercial Sales Associate
Lowes
05.2014 - 09.2019
- Customer Service, Greet customers, sales, load purchases into customer vehicle, unload incoming merchandise, down stock merchandise, cycle counts
- Get acquainted with repeated customers by name, high quality customer service, efficient workload.
- Established strong relationships with clients through exceptional customer service and product knowledge.
- Increased commercial sales revenue by consistently meeting and exceeding sales targets.
- Provided ongoing support to existing clients, addressing any concerns or issues promptly and professionally.
- Maintained relationships with existing customers to optimize service quality, business growth and customer satisfaction.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
Work Testing Coordinator
realPerformance Physical Therapy
01.2009 - 01.2014
- DOT Forensic Urine Collector, Hair Collector, and Breath Alcohol Testing
- Recorded vital statistics and test results in medical records, prepare and send out monthly billing
- Answer phone calls and set appointments for FCT's and Employment testing
- Facilitate new businesses to setup testing and Service Contracts
- Instruct and show prospective employees proper lifting procedures and fundamental techniques to promote safety in the workplace
- Work hand in hand with Therapists to make sure all protocols are used for the different types of Employment tests that we are contracted with
- Send out all results to the delegated employers in a timely manner while keeping good customer satisfaction.
Weekend Operations Manager
The Dang Gym
01.2006 - 01.2009
- Participated in club promotions to recruit new members and increase club sales
- Wrote sales slips and sales contracts
- Trained new employees on company customer service policies and service level standards
- Re-racked weights to maintain a neat, organized and clean club
- Inventory Control and Loss Prevention.
Sleep Technician
North Texas Sleep Lab
05.2006 - 12.2006
- Monitor patients while they sleep to diagnose or treatment of sleep disorders and other sleeping problems
- Provided treatment within scope of practice as defined by state law
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Medical Assistant
Dr. Hisham Bismar
01.2005 - 01.2006
- Monitored Vital signs, maintaining Patient Charts
- Conducted X-Rays, Capillaries, Coumadin Levels
- Helped physicians examine and treat patients by assisting with instruments, injections and suture removal.
Education
Trade in Phlebotomy - Phlebotomy
Lone Star Phlebotomy LLC
Burleson, TX10.2021
High school or equivalent in Medical Assistant -
Remington College
Fort Worth, TX12.2005
Skills
- Communications
- Management
- Microsoft Excel
- Sales
- Retail sales
- Patient Care
- Experience Administering Injections
- EMR Systems
- Vital Signs
- English
- Venipuncture
- Medical Imaging
- Anatomy Knowledge
- Computer Skills
- Laboratory experience
- Microsoft Office
- Customer service
- Medical Records
- Phlebotomy
- Clerical Experience
- Medical Office Experience
- HIPAA
- Medical Scheduling
Certification
- Food handler certificate
- Licensed Phlebotomist
- BLS for Healthcare Providers (CPR and AED)
Additional Information
Filing, office equipment, scheduling
Timeline
Academy Training Facilitator
Walmart Neighborhood Market
04.2023 - Current
Prep Cook
Chicken Salad Chick
09.2019 - 03.2020
Commercial Sales Associate
Lowes
05.2014 - 09.2019
Work Testing Coordinator
realPerformance Physical Therapy
01.2009 - 01.2014
Sleep Technician
North Texas Sleep Lab
05.2006 - 12.2006
Weekend Operations Manager
The Dang Gym
01.2006 - 01.2009
Medical Assistant
Dr. Hisham Bismar
01.2005 - 01.2006
Trade in Phlebotomy - Phlebotomy
Lone Star Phlebotomy LLC
High school or equivalent in Medical Assistant -
Remington College