Overview
Work History
Timeline
Generic

Normeka Glaspie

Jacksonville

Overview

19
19
years of professional experience

Work History

Paralegal Internship

Murphy, Miller & Dorn
08.2024 - 05.2025
  • Legal Research
  • Document Preparation
  • Case Management
  • Client Interaction
  • Trial Preparation
  • Administrative Support
  • Collaboration with Legal Team
  • Learning and Development
  • Special Projects

Settlement Administrator

Kroll Settlement Administration
11.2024 - 05.2025
  • Managed settlement processes, enhancing efficiency and accuracy, reducing errors by 12%.
  • Coordinated client communications, ensuring timely updates and fostering strong relationships.
  • Analyzed data to identify trends, improving decision-making and operational strategies.
  • Resolved complex case issues, minimizing delays and ensuring client satisfaction.
  • Streamlined document management, improving accessibility and reducing processing time.
  • Managed settlement claims processing, ensuring timely resolutions and enhancing client trust through transparent communication.
  • Maintained comprehensive documentation of settlement agreements to uphold compliance and facilitate smooth audits.

Account Manager

Geep Inc
05.2014 - 06.2021
  • Managed client accounts, cultivating relationships that led to substantial improvements in customer retention and satisfaction.
  • Drafted and reviewed contracts for high-value transactions, ensuring compliance with company policies and legal standards.
  • Worked closely with legal teams to negotiate terms and conditions that aligned with business objectives.
  • Conducted thorough research on contractual obligations and potential risks associated with agreements.
  • Fostered a client-centric approach by actively listening to customer needs, contributing to a collaborative and positive service environment.
  • Negotiated favorable contract terms with stakeholders, ensuring alignment with business goals and mitigating potential risks.

Collection Manager

Department of Education
04.2006 - 08.2012
  • Managed collections and accounts receivable processes, ensuring timely payments and maintaining accurate financial records.
  • Developed strong communication skills through regular interaction with clients and stakeholders regarding payment issues.
  • Collaborated with various departments to streamline billing procedures and improve overall efficiency.
  • Managed collection processes, achieving timely recovery of outstanding debts and enhancing overall cash flow for the department.

Timeline

Settlement Administrator

Kroll Settlement Administration
11.2024 - 05.2025

Paralegal Internship

Murphy, Miller & Dorn
08.2024 - 05.2025

Account Manager

Geep Inc
05.2014 - 06.2021

Collection Manager

Department of Education
04.2006 - 08.2012

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Normeka Glaspie