Normeka Glaspie
Jacksonville
Overview
19
19
years of professional experience
Work History
Paralegal Internship
Murphy, Miller & Dorn
08.2024 - 05.2025
- Legal Research
- Document Preparation
- Case Management
- Client Interaction
- Trial Preparation
- Administrative Support
- Collaboration with Legal Team
- Learning and Development
- Special Projects
Settlement Administrator
Kroll Settlement Administration
11.2024 - 05.2025
- Managed settlement processes, enhancing efficiency and accuracy, reducing errors by 12%.
- Coordinated client communications, ensuring timely updates and fostering strong relationships.
- Analyzed data to identify trends, improving decision-making and operational strategies.
- Resolved complex case issues, minimizing delays and ensuring client satisfaction.
- Streamlined document management, improving accessibility and reducing processing time.
- Managed settlement claims processing, ensuring timely resolutions and enhancing client trust through transparent communication.
- Maintained comprehensive documentation of settlement agreements to uphold compliance and facilitate smooth audits.
Account Manager
Geep Inc
05.2014 - 06.2021
- Managed client accounts, cultivating relationships that led to substantial improvements in customer retention and satisfaction.
- Drafted and reviewed contracts for high-value transactions, ensuring compliance with company policies and legal standards.
- Worked closely with legal teams to negotiate terms and conditions that aligned with business objectives.
- Conducted thorough research on contractual obligations and potential risks associated with agreements.
- Fostered a client-centric approach by actively listening to customer needs, contributing to a collaborative and positive service environment.
- Negotiated favorable contract terms with stakeholders, ensuring alignment with business goals and mitigating potential risks.
Collection Manager
Department of Education
04.2006 - 08.2012
- Managed collections and accounts receivable processes, ensuring timely payments and maintaining accurate financial records.
- Developed strong communication skills through regular interaction with clients and stakeholders regarding payment issues.
- Collaborated with various departments to streamline billing procedures and improve overall efficiency.
- Managed collection processes, achieving timely recovery of outstanding debts and enhancing overall cash flow for the department.
Timeline
Settlement Administrator
Kroll Settlement Administration
11.2024 - 05.2025
Paralegal Internship
Murphy, Miller & Dorn
08.2024 - 05.2025
Account Manager
Geep Inc
05.2014 - 06.2021
Collection Manager
Department of Education
04.2006 - 08.2012