Normesha Moss
Jacksonville,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bookkeeper
Armster Financial
12.2022 - Current
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
Customer Sales Representative
MCI
11.2022 - 12.2022
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Customer Service Representative
HGS
12.2021 - 02.2022
- Manage large amounts of incoming calls
- Identify and assess customers needs
- Keep records of customer interactions
- Process customers account and file documents.
- Handled customer inquiries and suggestions courteously and professionally.
Patient Service Administrator
Advance Diagnostic Center
02.2020 - 11.2021
- Answer phones
- Check in/out patients
- Schedule appointments and process all medical records request
- Focus on providing excellent customer service to customers and educate patients
- Coordinators
Customer Service Representatives
ADT Security
06.2019 - 12.2019
- Troubleshooting problems
- Providing technical support
- Updating customer accounts and solving billing questions
- Providing customer lifestyle solutions
- Providing an excellent customer experience by troubleshooting their problems and providing technical support
Member Service Representative
Fair winds Credit Union
08.2018 - 05.2019
- Process customer accounts and file documents
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated and engaged customers with new bank products and services.
- Follow communication procedures, guidelines, and policies.
Education
General Educational Development Diploma -
Florida State College At Jacksonville
10.2024
Skills
- Statutory Reporting
- Salesforce
- Product Knowledge
- Customer Service
- Sales Strategy
- Paperwork Processing
Certification
Certified Nursing Assistant (CNA)
Timeline
Bookkeeper
Armster Financial
12.2022 - Current
Customer Sales Representative
MCI
11.2022 - 12.2022
Customer Service Representative
HGS
12.2021 - 02.2022
Patient Service Administrator
Advance Diagnostic Center
02.2020 - 11.2021
Customer Service Representatives
ADT Security
06.2019 - 12.2019
Member Service Representative
Fair winds Credit Union
08.2018 - 05.2019
General Educational Development Diploma -
Florida State College At Jacksonville
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