Norm Gessler
Swampscott,United States
Summary
Experienced IT professional with over 10 years in database administration, technical support, and implementation consulting, bringing a strong analytical approach to compliance operations. Demonstrates expertise in process improvement and cross-functional collaboration, with a proven ability to support technical teams in regulated environments. Well-positioned to enhance compliance initiatives through data-driven insights and effective project support.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Overview
14
14
years of professional experience
Work History
Field Service Dispatch Technician
ESP Global Services at Boston Logan International Airport
03.2026
- Supported passenger-processing equipment through preventive maintenance and incident response
- Troubleshot airline host and connectivity issues while maintaining service updates
- Provided on-site support and coaching to technicians to resolve incidents
- Identified spare parts needs and reduced downtime through timely escalation
- Ensured accurate documentation and follow-up on technical issues
Delivery Specialist
Amazon at Revere, MA
Revere, MA
11.2024 - 02.2026
- Delivered parcels accurately, upholding safety and quality standards
- Managed package handling, vehicle checks, and documentation in high-volume settings
- Maintained reliable, timely deliveries while communicating clearly with customers under pressure
Implementation Consultant
PowerPlan, Inc at Atlanta, GA
Atlanta, GA
05.2021 - 02.2023
- Led end-to-end implementations, managing system setup and data migration
- Created technical specifications for reports and integrations
- Collaborated with teams to resolve issues and improve performance
- Supported client adoption through technical guidance and user support
Implementation & Support Specialist – Global Life Sciences
Covigilant, LLC at Burlington, MA
Burlington, MA
01.2021 - 05.2021
- Provided Tier 2 support for global users resolving application, access, and data issues
- Improved onboarding processes and reduced support friction through clearer guidance
- Supported client engagement via technical demonstrations and outreach
Database Analyst and Administrator
Compucom (General Electric Digital Services and General Electric Aerospace) at Lynn, MA
Lynn, MA
04.2012 - 02.2017
- Managed MySQL and Oracle databases for over 4,000 users
- Upgraded and integrated Access databases with Oracle to boost reliability
- Performed complex data migrations while ensuring data integrity
- Built enterprise reports and dashboards using SAP BO, Crystal Reports, Tableau, and QuickSight
Education
Underwater Naval Mine and Explosive Specialist Certificate -
Department of the U.S. Navy Mine and Warfare Training Fleet Center
Charleston, South CarolinaHigh School Diploma - undefined
Junipero Serra Jr/Sr High School
San Diego, CaliforniaSkills
- 1 End-User Support & Help Desk: Providing Tier 1 and Tier 2 support, troubleshooting issues, managing SLAs, and handling ticketing systems
- 2 Systems Administration: Working with Windows and Linux (specifically Red Hat), managing Active Directory, and implementing Group Policy
- 3 Cloud Platforms: Experience with AWS, Microsoft Azure, Google Cloud, and IBM Cloud
- 4 Hardware & Software Support: Assisting with desktops, laptops, peripherals, installations, and resolving issues
- 5 Networking Fundamentals: Understanding TCP/IP, DNS, DHCP, and troubleshooting connectivity problems
- 6 Database Management: Proficient in MySQL, Oracle, SQL Server (including T-SQL and PL/SQL), and MongoDB
- 7 Automation & Scripting: Skilled in Python, PowerShell, C#, NET, and JavaScript
- 8 BI & Enterprise Systems: Familiar with SAP BO, Crystal Reports, Tableau, QuickSight, Dynamics, and SAP R/3
Timeline
Field Service Dispatch Technician
ESP Global Services at Boston Logan International Airport
03.2026
Delivery Specialist
Amazon at Revere, MA
11.2024 - 02.2026
Implementation Consultant
PowerPlan, Inc at Atlanta, GA
05.2021 - 02.2023
Implementation & Support Specialist – Global Life Sciences
Covigilant, LLC at Burlington, MA
01.2021 - 05.2021
Database Analyst and Administrator
Compucom (General Electric Digital Services and General Electric Aerospace) at Lynn, MA
04.2012 - 02.2017
High School Diploma - undefined
Junipero Serra Jr/Sr High School
Underwater Naval Mine and Explosive Specialist Certificate -
Department of the U.S. Navy Mine and Warfare Training Fleet Center
Links
https://linkedin.com/in/norm-gessler-417192283