Nor Rasyidah Haminudin
Information Technology Manager
Najma,Doha
Summary
Accomplished Information Technology Manager with a proven track record at the Prime Minister Department of Malaysia, enhancing IT operations, system development and driving cost efficiencies. Expert in IT Budgeting and Project Leadership, I've successfully managed large-scale projects, significantly improving team collaboration and operational productivity. Skilled in both strategic decision-making and multitasking, my approach consistently delivers results beyond expectations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Goal-oriented IT leader with advanced planning, program management and team leadership skills. Decisive and hardworking with advanced communication and relationship-building strengths.
Overview
19
19
years of professional experience
Work History
Information Technology Manager
Prime Minister Department of Malaysia
Putrajaya, Malaysia
05.2020 - 02.2024
- Interviewed, hired and trained staff, leading performance reviews, and offering constructive feedback.
- Developed standards, set specifications and complied with federal, state, and local legislation.
- Negotiated software support contracts to drive in cost savings.
- Reviewed and assessed architecture design, implementation, testing, and deployment needs to identify project requirements and costs.
- Developed and maintained IT department operational budget.
- Managed annual budget and developed application and support systems, integration procedures and projects.
- Delivered effective integrations of warehouse management system software applications to centrally manage tasks.
- Collaborated with cross-functional teams to identify technology needs and develop customized solutions.
- Managed teams of contractors and full time staff by coaching, mentoring and driving efficiency.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
- Oversaw the successful migration of legacy systems to cloud-based platforms for increased flexibility and scalability.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Optimized IT operations by eliminating redundancies and automating routine tasks.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Oversaw IT department operations and training.
Senior System Analyst
Ministry Of Natural Resources And Environment
Putrajaya, Malaysia
07.2013 - 05.2020
- Collaborated with cross-functional teams to develop and implement effective IT solutions for business needs.
- Provided comprehensive user support, resolving technical issues quickly to minimize disruptions.
- Proactively identified potential risks associated with system changes by conducting thorough impact assessments.
- Designed robust database structures that supported efficient data management and reporting capabilities.
- Escalated project-related issues quickly to help rectify problems and avoid delays.
- Established clear communication channels between IT departments and stakeholders, facilitating smooth project execution.
- Participated in change management initiatives, supporting seamless transitions during technology upgrades or process overhauls.
- Created all troubleshooting documentation and distributed it to team members and key stakeholders.
- Assessed vendor proposals for new software implementations, ensuring alignment with company goals and budgetary constraints.
- Enhanced security measures by conducting regular audits and implementing necessary updates.
- Reduced downtime for critical business applications by proactively identifying and resolving system issues.
- Mentored junior analysts, sharing industry knowledge and best practices to improve team performance.
- Implemented disaster recovery plans, safeguarding essential data and minimizing potential losses due to unforeseen events.
- Managed multiple projects simultaneously, consistently meeting deadlines while maintaining high-quality results.
- Designed, developed and integrated software solutions based on business requirements and objectives.
- Worked closely with business users and business analysts to understand functionality and propose creative solutions to meet business needs.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Developed diagrams to describe and lay out logical operational steps.
Senior Information Security Engineer
National Institute of Public Administration
Putrajaya, Malaysia
11.2008 - 07.2013
- Collaborated with cross-functional teams to develop enterprise-wide security initiatives, reducing overall risk exposure.
- Led efforts to achieve certification in various cybersecurity frameworks, demonstrating the organization''s commitment to securing its systems and data.
- Designed secure system architectures that minimized attack surfaces while still allowing necessary business operations.
- Assisted in developing business continuity plans to ensure critical systems remained operational during emergency situations or disruptions.
- Supported regulatory compliance efforts by ensuring adherence to relevant laws, regulations, and industry best practices.
- Evaluated new technologies for potential integration into the existing security infrastructure, ensuring optimal protection against emerging threats.
- Developed comprehensive information security policies, procedures, and guidelines to ensure a secure environment.
- Installed and maintained commercial firewall solution, working with security vendors to consistently apply best practices and software updates.
Information Technology Officer
Ministry of Women, Family & Community Development
09.2004 - 11.2008
- Ensured smooth operation of critical systems by performing routine backups and disaster recovery planning.
- Managed software updates and hardware upgrades, ensuring minimal downtime for endusers.
- Developed comprehensive documentation on IT policies, procedures, and best practices for reference across the organization.
- Improved system efficiency by implementing new software and conducting regular maintenance.
- Optimized website performance and user experience by updating content, design, and functionality elements regularly.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
Education
Master of Science - Information Technology
University Teknologi MARA (UiTM)
Selangor, Malaysia 04.2001 -
Bachelor of Information Technology (Honours) - Software Engineering
University of Multimedia
Melaka, Malaysia 04.2001 -
Skills
IT Procurement
Languages
Malay, English
Native language
Timeline
Information Technology Manager
Prime Minister Department of Malaysia
05.2020 - 02.2024
Senior System Analyst
Ministry Of Natural Resources And Environment
07.2013 - 05.2020
Senior Information Security Engineer
National Institute of Public Administration
11.2008 - 07.2013
Information Technology Officer
Ministry of Women, Family & Community Development
09.2004 - 11.2008
Master of Science - Information Technology
University Teknologi MARA (UiTM)
04.2001 -
Bachelor of Information Technology (Honours) - Software Engineering
University of Multimedia
04.2001 -
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