Norriell Richards
Sacramento,CA
Summary
Compassionate and results-oriented leader with seven years of experience supervising staff and coordinating programs supporting older adults and vulnerable populations. Known for fostering team development, advancing operational standards, and maintaining compliance across programs. Adept at partnering with interdisciplinary teams, building community relationships, and ensuring care services are delivered efficiently, effectively, and with high participant satisfaction.
Overview
8
8
years of professional experience
Work History
Manager of Care Services
The ALS Association
Sacramento, CA
03.2022 - Current
- Direct daily operations for a multi-program care services department, overseeing staff workflows, program implementation, and client-centered service delivery across the California region.
- Lead and mentor a team of coordinators, establishing performance goals, providing coaching, conducting performance evaluations, and fostering a mission-driven culture.
- Designed and implemented department-wide operational systems, including client tracking, grant compliance, and durable medical equipment management.
- Spearheaded the transition from a generalized care model to a clinic-based case management model, improving continuity of care.
- Partner with regional and national leadership to develop standardized operating procedures, evaluate program effectiveness, and align care services across all regions.
- Launch regional support groups, caregiver education, and caregiver initiatives, enhancing access, participant satisfaction, and community engagement.
Healthcare Navigator & Senior Peer Counseling Program Coordinator
YoloCares
Davis, CA
08.2020 - 03.2022
- Directed operations of a county-funded Senior Peer Counseling Program under Prop 63, ensuring program compliance, service quality, and outcome-based reporting.
- Led a new integration of an Electronic Medical Records system, centralizing documentation, program evaluation, and grant reporting.
- Recruited, trained, and supervised volunteer peer counselors, providing coaching and performance oversight to maintain consistency and high standards.
- Produced quarterly reports and program analyses to inform leadership and support sustainable funding and strategic decision-making.
- Partnered with county agencies, palliative care, hospice, and behavioral health providers to deliver coordinated services for older adults in a Interdisciplinary Care Model.
Care Services Coordinator
ALS Association
Sacramento, CA
02.2018 - 08.2020
- Delivered client-centered support, including care planning, referrals, and in-home assessments for people with ALS and caregivers.
- Co-facilitated support groups and built community partnerships to enhance program engagement.
- Managed durable medical equipment inventory, vendor relationships, and distribution programs.
- Developed educational newsletters and materials to improve patient and caregiver knowledge and access to resources.
- Greater Sacramento Chapter
Education
Bachelor of Science - Gerontology
California State University
SacramentoTimeline
Manager of Care Services
The ALS Association
03.2022 - Current
Healthcare Navigator & Senior Peer Counseling Program Coordinator
YoloCares
08.2020 - 03.2022
Care Services Coordinator
ALS Association
02.2018 - 08.2020
Bachelor of Science - Gerontology
California State University