Norris Cooper

• Provided exceptional support to our team of ambassadors by effectively prioritizing their safety needs and maintaining a focus on adequate and timely responses to calls for service.
• Served as a liaison between our unhoused residents and various stake holders within the City of San Francisco to help facilitate smooth communication channels that help resolve complex issues quickly and create warm handoffs to social service agencies.
• Created an effective network of resources to streamline our delivery of services, as well as increased our team morale by showing my co-workers they are valued and respected.

Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.

• Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
• Collaborated with co-owner on strategic planning initiatives for long-term business success.
• Improved customer satisfaction ratings by consistently delivering high-quality products and services.
• Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
• Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices and food safety.

• Enhanced cultural competency among staff members by providing relevant training opportunities.
• Bolstered public engagement efforts by representing organization at community events, conferences, workshops, and meetings.
• Optimized resource allocation by identifying funding opportunities and submitting grant proposals.
• Raised the grades of the children on my case load by an averade of one letter grade..
• Worked with small cohorts of students using Maslow Hierarchy of Needs framework to help them increase their self esteem and emotional intelligence.
• Developed parent workshops that used harm reduction and parent empowering model to give parents tools they needed to develop households that feel warm and safe for children.