Norris Reed
Lafayette ,LA
Summary
Dynamic operations manager with a proven track record at Enviro, excelling in strategic planning and decision-making. Enhanced customer satisfaction through effective communication and quality assurance, while consistently meeting financial targets. Adept at resource allocation, I fostered a safe work environment and drove project success by prioritizing goals and timelines.
Overview
29
29
years of professional experience
Work History
Manager of Operations/Supervisor
Enviro
Midland, TX
07.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
Operator Supervisor
Cox Energy
Houston, TX
04.2016 - 07.2019
- Improved communication between shifts, resulting in smoother handovers and reduced operational discrepancies.
- Promoted a safe working environment by enforcing compliance with established policies and procedures.
- Conducted performance evaluations, providing feedback and coaching to facilitate professional development of team members.
- Played a pivotal role in achieving project milestones by ensuring adherence to timelines while maintaining high levels of employee satisfaction through effective supervision.
- Managed daily operations effectively, ensuring deadlines were met without compromising safety or quality standards.
Project Manager
Marine Industrial Fabrication
New Iberia, LA
03.1996 - 04.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
High School Diploma -
Morgan City High School
Morgan City, LA05.1990
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Goal setting
- Inventory management
- Resource allocation
- Data analysis
Heavy Equipment Operations Certification
Certified Crane Operator, T2 and Reagan certified
Timeline
Manager of Operations/Supervisor
Enviro
07.2019 - Current
Operator Supervisor
Cox Energy
04.2016 - 07.2019
Project Manager
Marine Industrial Fabrication
03.1996 - 04.2016
High School Diploma -
Morgan City High School