Summary
Overview
Work History
Education
Skills
Timeline
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Norris Tate

Chicago,IL

Summary

Experienced with managing valet services and ensuring customer satisfaction through efficient vehicle handling. Utilizes effective communication skills and quick problem-solving abilities to provide seamless experience for guests. Knowledge of safety protocols and customer service best practices to maintain high standard of service.

Overview

10
10
years of professional experience

Work History

Valet Attendant

Edgewater Beach Apartments
05.2024 - Current
  • Established positive guest relationships through consistent delivery of excellent customer service.
  • Assisted in the training of new team members, ensuring consistent service quality across all attendants.
  • Welcomed arriving guests and explained car retrieval procedures.
  • Reduced wait times for guests with effective communication and coordination among valet team members.

Porter

Chicago Public Schools
10.2020 - Current
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Assisted chefs with food preparation tasks, resulting in timely service and high-quality dishes.
  • Transported food items from storage areas to kitchen for prepping.

Valet Attendant Supervisor

Chicago Valet Parking
12.2014 - 02.2024
  • Increased team productivity by implementing effective performance metrics and giving constructive feedback during evaluations.
  • Ensured timely completion of end-of-shift reports, enabling management to make data-driven decisions regarding staffing needs.
  • Assisted guests with special requests or accommodations, demonstrating exceptional customer service skills that led to increased loyalty from patrons.

Valet Attendant Supervisor

LAZ Parking
08.2017 - 02.2020
  • Implemented new software systems to efficiently track vehicles, speeding up retrieval times for guests.
  • Oversaw the maintenance and cleanliness of the parking facility, ensuring a professional appearance at all times.
  • Mentored new hires in performing job duties accurately and professionally, resulting in faster integration into the team.

Education

Bachelor of Science - Finance

Bradley University
Peoria, IL
12-2014

Skills

  • Vehicle tracking
  • Customer service
  • Team coordination
  • Performance evaluation
  • Effective communication
  • Data entry
  • Workplace safety
  • Guest relations

Timeline

Valet Attendant

Edgewater Beach Apartments
05.2024 - Current

Porter

Chicago Public Schools
10.2020 - Current

Valet Attendant Supervisor

LAZ Parking
08.2017 - 02.2020

Valet Attendant Supervisor

Chicago Valet Parking
12.2014 - 02.2024

Bachelor of Science - Finance

Bradley University

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Norris Tate