Norsie Tomblin
South Point
Summary
Results-driven Economic Service Worker with over 12 years of experience in application processing and case management. Proven ability to assess client needs and monitor compliance with program regulations, contributing to improved access to vital community resources.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Economic Service Worker
DOHS
Logan
12.2012 - 01.2025
- Completed interviews and assisted clients with filling out applications with regards to evaluating them for any and all benefits they were eligible or requested to apply for from the DOH office they were eligible for.
- Assessed client needs for programs such as snap, medicaid, emergency assistance ,lieap and emergency lieap.
- Gathered information required from applicants.
- Maintained accurate case records in electronic systems.
- Educated clients on available resources and services.
- Monitored compliance with program regulations and guidelines.
- Provided referrals to additional support services as needed.
- Advised individuals on employment opportunities, job-search techniques and career planning assistance.
- Maintained up-to-date knowledge of changes in program policies and procedures.
- Provided information on eligibility requirements, program rules and regulations.
- Assisted clients in completing applications for various programs and benefits.
- Performed case management activities including referrals to community resources.
- Monitored compliance with government regulations related to economic assistance programs.
- Reviewed documentation submitted by applicants seeking government assistance.
- Resolved complaints from clients regarding access to services or delivery of benefits as my position required.
Education
High School Diploma -
Symmes Valley
Willow Wood, OH05-1981
Some College (No Degree) - Data Entry
Rutledge Business College
Coal Grove, OHSkills
- Benefits assessment
- Case management
- Program compliance
- Application processing
- Resource education
- Community referrals
Certification
I received several Certificates for completing correct case benefits for clients
Accomplishments
I was on the Dean's List several quarters while obtaining my Data Entry Diploma
Timeline
Economic Service Worker
DOHS
12.2012 - 01.2025
High School Diploma -
Symmes Valley
Some College (No Degree) - Data Entry
Rutledge Business College