Norval Thompson
Philadelphia,Pennsylvania
Summary
Results-driven B2B SaaS product leader specializing in Go-To-Market strategies and operational excellence. Achieved over $500,000 in annualized cost reductions while successfully launching innovative products and enhancing performance metrics through strategic data analysis and Agile project management.
Overview
11
11
years of professional experience
Work History
New Dad, Supportive Partner, Family Man
New Fatherhood Sabbatical
Philadelphia, PA
07.2025 - Current
- Took leave to support family during childbirth, ensuring smooth transition and stability during a critical time
Senior Project Manager Strategic Partnerships [Contract]
Anywhere Real Estate
New York, NY
07.2024 - 01.2025
- Coordinated Go-To-Market launch tasks across product, engineering, and business operations teams to ensure timely execution
- Designed new Partner Performance Dashboard to drive decision-making
- Designed partner revenue recognition and billing plans for Finance Team to enhance financial reporting accuracy
- Led SaaS partner product development, capturing release process in AirTable to streamline collaboration
Analyst, Revenue Team [Contract]
United Nations Population Fund
New York, NY
10.2023 - 07.2024
- Extracted and analyzed transactions using Power BI from Oracle ERP data platform for account reconciliation, supporting year-end audit preparation and donor reporting
- Oversaw donor revenue reporting for accounting team, ensuring accuracy and compliance
- Developed ERP QA logic to validate compliance of revenue reporting
Product Operations Manager/Project Manager
automotiveMastermind (S&P Global)
New York, NY
01.2022 - 05.2023
- Led cross-functional Go-To-Market projects to streamline delivery of new products across product, technology, marketing, and business operations teams
- Designed and maintained performance dashboards tracking product delivery for new and existing lines using Salesforce, Google Analytics, and Power BI
- Maintained dynamic product roadmaps in Aha!, Monday, and AirTable to visualize new feature Go-To-Market progress across product, engineering, and marketing teams
- Integrated with Azure DevOps using webhooks to pull Epic/Feature/PBI data in real time
- Improved ERP processes for managing software capitalization and monthly service costs
- Achieved >$500,000 annualized service cost reduction in first 6 months of employment
- (1 year, 5 months)
- Position eliminated, resulting in 12-month garden leave
Product Manager, Contacts
MediaRadar, Inc.
New York, NY
08.2019 - 10.2021
- Lead SME & Manager of Contacts Research Team and Dataset for ~$10M Product Line
- Achieved all-time high pricing and performance (+33% product price, +50% performance)
- Maintained database of 50k+ media buying professional contacts, ensuring data accuracy and accessibility
- Led design, UAT, Go-To-Market planning, and maintenance efforts for new and pre-existing data products
- Project lead for 3 new product launches (Podcast, OTT/CTV, Paid Social Advertising Media Contacts)
- Consulted weekly with Chief Product Officer to align product strategy with market needs
- Designed Looker data views to support process optimization
- Supported business development team with Salesforce data cleansing and contact updates to enhance outreach efforts
- (2 years, 2 months)
Product Manager, Financial Data
PrivCo Media, LLC
New York, NY
06.2015 - 06.2018
- Led design and implementation of financial data quality scoring system, improving assessment accuracy and decision-making
- Led SME and technical requirementer for private company financial data product
- Managed in-house and remote teams for data sourcing, modeling, import, and QA/QC, enhancing data integrity and workflow efficiency
- Managed M&A due diligence projects for clients including PwC, Bain Capital, Deloitte, and Morgan Stanley, ensuring thorough analysis and reporting
- Led UI/UX design for internal team systems and tools
Education
High School Diploma -
George School
Newtown, PA01-2007
Some College (No Degree) - Finance
Lehigh University
Bethlehem, PASkills
- Project Management: Aha!, Azure DevOps, Confluence, Wrike, Monday, AirTable
- Data Analysis: Advanced MS Excel, Google BigQuery, SQL-based scripting languages
- Data Visualization: Looker, Power BI, Tableau, Heap, Kibana, Google Analytics
- Data governance
- General: GSuite, Salesforce, Quickbooks, Dropbox, Stripe, Clockify, Zapier
Personal Information
Title: SaaS Product Operations Leader
Timeline
New Dad, Supportive Partner, Family Man
New Fatherhood Sabbatical
07.2025 - Current
Senior Project Manager Strategic Partnerships [Contract]
Anywhere Real Estate
07.2024 - 01.2025
Analyst, Revenue Team [Contract]
United Nations Population Fund
10.2023 - 07.2024
Product Operations Manager/Project Manager
automotiveMastermind (S&P Global)
01.2022 - 05.2023
Product Manager, Contacts
MediaRadar, Inc.
08.2019 - 10.2021
Product Manager, Financial Data
PrivCo Media, LLC
06.2015 - 06.2018
High School Diploma -
George School
Some College (No Degree) - Finance
Lehigh University