Shakdera Bradley
Lawton
Summary
Compassionate and dedicated Home Health Care Provider with experience at Quality Enterprise Of Lawton, skilled in vital signs monitoring and client safety. Proven ability to enhance patient comfort and independence while maintaining meticulous documentation. Recognized for exceptional caregiving and adherence to state regulations, ensuring high-quality care and support for diverse needs.
Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals. I have performed duties including receptionist, handling money. customer services jobs that require me to know software's and computer. I'm a very dedicated dependable person, with a pleasant attitude.
Overview
10
10
years of professional experience
Work History
Home Health Care Provider
Quality Enterprise Of Lawton
08.2019 - 05.2025
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Enhanced patient comfort by providing compassionate and attentive care.
- Completed household management tasks for clients within private home settings.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided assistance to clients by handling household cleaning duties, managing schedules, and transporting to and from medical appointments.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
- Monitored progress and documented patient health status changes to keep care team updated.
- Utilized universal precautions and infection control principles in all aspects of care.
Customer Service Representative
Cognosante Call Center
12.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Store Cashier
Dollar General Store
11.2015 - 10.2016
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Improved communication between front-end staff members by participating in regular team meetings.
- Collaborated with team members to maintain a clean and organized store environment, promoting a positive shopping experience.
- Demonstrated strong knowledge of store policies, promotions, and procedures to assist customers effectively.
- Achieved excellent attendance record, consistently arriving on time for scheduled shifts ready to fulfill responsibilities.
- Aided in inventory management by restocking shelves and conducting routine audits of merchandise levels.
- Balanced cash drawer at the end of each shift, ensuring all funds were accounted for correctly.
- Used POS system to enter orders, process payments and issue receipts.
Education
Altus High School
Altus, OKCertificate - Phlebotomy
Great Plains Technology Center
Lawton, OK07-2023
Skills
- Meal preparation
- Vital signs monitoring
- Compassionate caregiving
- State regulations
- Client safety and first aid
- Data entry
- Wound care management
- HIPAA compliance
- Special needs care
- Records management
- Certified in CPR/AED
- Documentation and reporting
Timeline
Home Health Care Provider
Quality Enterprise Of Lawton
08.2019 - 05.2025
Customer Service Representative
Cognosante Call Center
12.2016 - 08.2019
Store Cashier
Dollar General Store
11.2015 - 10.2016
Altus High School
Certificate - Phlebotomy
Great Plains Technology Center
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