Nory Navarro
Bellflower,CA
Summary
Diligent, Spanish speaking and dedicated Customer Service Representative with extensive experience over 20-years in the Automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Service Advisor
Downey Nissan
Downey, CA
09.2019 - Current
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Greeted customers and addressed their needs in a professional manner.
- Promptly responded to customer inquiries via phone, email or in person.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Recognized by management for providing exceptional customer service.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Service Assistant
Capistrano Volkswagen
San Juan Capistrano, CA
03.2011 - 09.2019
- Assisted in scheduling appointments for customers and kept track of customer records.
- Handled telephone inquiries regarding appointments and work in process.
- Greeted customers, provided information about services and products offered by the automotive service center.
- Answered phone calls and responded to questions and concerns.
- Followed up with customers after service to ensure satisfaction.
- Assisted customers in selecting rental vehicles that met their needs, budget, and preferences.
- Oversaw maintenance, appearance and performance of company vehicles.
- Compiled weekly sales reports for management review including number of cars rented per day, week, month, year; revenue generated; add-on services sold; .
Cashier/Receptionist
Capistrano Ford
San Juan Capistrano, CA
03.2009 - 03.2011
- Greeted customers and answered calls on a multi-line phone system
- Performed various administrative work, including service invoices and helping the warranty clerk
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Service Receptionist
Selman Chevrolet
Orange, CA
05.2004 - 03.2009
- Greeted customers and addressed their needs in a professional manner In person or over the phone
- Assisted with scheduling appointments for service work to be performed on vehicles.
Receptionist/Cashier
Fullerton Toyota
Fullerton, CA
03.2000 - 05.2004
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Developed strong relationships with customers by providing exceptional customer service.
Education
High School Diploma -
Buena Park High School
Buena Park, CA06-1994
Some College (No Degree) - English/Spanish Court Translator
Fullerton College
Fullerton, CASkills
- Excellent phone etiquette
- Creative, positive, team player attitude
- Computer Skills, Reynolds, CDK, Extime, Time Highway, ADP
- Honesty, empathy and exceptional communication skills
- The ability to effectively handle multiple priorities, organize workload and meet deadlines
- Understanding of automotive techniques related to the repair and service of automobiles
- Strong Work Ethic
- Warranty Claims Process/coding
References
References available upon request.
Timeline
Service Advisor
Downey Nissan
09.2019 - Current
Service Assistant
Capistrano Volkswagen
03.2011 - 09.2019
Cashier/Receptionist
Capistrano Ford
03.2009 - 03.2011
Service Receptionist
Selman Chevrolet
05.2004 - 03.2009
Receptionist/Cashier
Fullerton Toyota
03.2000 - 05.2004
High School Diploma -
Buena Park High School
Some College (No Degree) - English/Spanish Court Translator
Fullerton College
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