NOSA ENOTIUWA

• Serving as the Resident Pastor of a church assembly, leading programs such as worship, bible study, fellowship, and service opportunities.
• Providing spiritual care through visitation, counseling, and prayer.
• Providing spiritual and administrative leadership to church and managed daily operations.
• Conducting worship services, and working with key church leaders to carry out church mission.
• Serving as mentor to youths and children in church community, offering guidance and support.
• Officiating special services such as weddings, funerals, baptisms, and nursing home services.
• Enhancing spiritual growth of congregants through personalized pastoral care and counseling sessions.
• Providing compassionate pastoral care during times of crisis or grief, offering emotional support to individuals and families in need.
• Supervising administrative tasks such as record-keeping, communication, and scheduling to ensure smooth operations within the church.

• Provides support to physicians, nurses, laboratory technologists and hospital staff for EHR-related hospital applications primarily focused on clinical software needs
• Triages end user issues and determines if the issue can be resolved or if it needs to be escalated
• Uses client provided knowledgebase and client specific procedures to resolve issues
• Provides clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes
• Performs client specific First Call Resolution (FCR) tasks, including password resets, Citrix troubleshooting, and desktop troubleshooting
• Provides exceptional service to multiple clients utilizing a wide array of technology tools including Epic, HCHB, Cerner, Active Directory, Microsoft Azure, and Worldview
• Effective use of ticketing systems including ServiceNow, Change Gear, and Cherwell
• Use of remote support tools including SCCM, Citrix Director, BOMGAR, Kaseya and MobiControl.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.

• Provided training and Go Live support to Physicians and nurses in the Neurology ICU department
• Helped unit clerks execute incoming and outgoing transfers, unit admissions, readmissions, and discharges
• Provided assistance with documentation, ranging from patient education to medication administration
• Helped troubleshoot and resolve blood transfusion documentation and orders issues
• Assisted providers with personalization.

• Provided supported for Physicians and assisted with transition to the Epic EMR system
• Reinforced trainings and provided quick resolutions to issues with encounters, writing notes and placing orders
• Provided support to support staff and ensured that orders were properly transcribed, and active orders are linked to appointments
• Assisted physicians with personalization activities ranging from order sets and smart phrases, and ensured orders are entered correctly.

• Provided Go Live support to clinical staff at Kenmore Mercy Hospital, Trinity Vascular Center and Sisters of Charity Hospital
• Supported Front office staff, Radiology technicians and Physicians with transition to the Epic EMR system
• Reinforced trainings and provided quick resolutions to issues with patients’ registration
• Provided support to staff to ensure orders are properly transcribed, and active orders are linked to appointments
• Assisted physicians with personalization activities ranging from order sets and smart phrases, and ensured orders are entered correctly.

• Provided training and worked end users through the effective use of Epic hyperspace
• Participated in validation sessions prior to Go-Live
• Assisted the command center to resolve issues by placing tickets and following up on resolutions during Go-Live
• Trained Medical Assistant/Front desk staff on patient registration and scheduling appointments
• Trained/Assisted end users on workflow, Insurance RTE verification and effectively completing patient checklists
• Participated in post Go-Live assessment and assisted End Users on issues resolution
• Assisted the Schegistrar, front office and other clinical staffs as needed by providing at the elbow (ATE) support for the Epic Go-Live.

• Acted as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites
• Developed strong site relationships and ensures continuity of site relationships through all phases of the trial
• Performed clinical study site management/monitoring activities in compliance with (ICH-GCP), Sponsor Standard Operating Procedures (SOPs), Local Laws & Regulations and monitoring plan
• Participated and provided inputs on site selection and validation activities
• Conducted site visits including but not limited to site qualification visits, initiation visits, monitoring visits, close-out visits, and records clear, comprehensive, and accurate visit and non-visit contact reports appropriately in a timely manner
• Collected, reviewed, and monitored required regulatory documentation for study start-up, study maintenance and study close-out
• Communicated with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, SAEs, open site queries, regulatory documentation, site audits/inspections and overall site performance

• At the Elbow (ATE) support and phone triage support during the Epic Go Live
• Supported in the creation and use smart blocks and smart phrases in hyperspace
• Provided assistance to physicians on effective use of hyperspace
• Escalated issues to the command center using issue ticket and followed up accordingly
• Assisted Physicians and other clinical staff as needed by providing at the elbow (ATE) support for the Epic Go Live
• Provided support to nurses and assisted in blood administration dual sign off documentation as well as adding and removing LDAs
• Supported end users with a follow-up action, such as placing certain orders, refills, and associating diagnosis.

At the Elbow (ATE) support and phone triage support during the Epic Go Live
Supported in the creation and use smart blocks and smart phrases in hyperspace
Provided assistance to physicians on effective use of hyperspace
Escalated issues to the command center using issue ticket and followed up accordingly
Assisted Physicians and other clinical staff as needed by providing at the elbow (ATE) support for the Epic Go Live
Provided support to nurses and assisted in blood administration dual sign off documentation as well as adding and removing LDAs
Supported end users with a follow-up action, such as placing certain orders, refills, and associating diagnosis.

• 4.0 GPA
• Professional Development: Leadership
• Honor Roll