KEN'OSHA BLUE
St. Petersburg
Summary
Motivated team player experienced in providing exceptional customer
service. Proven ability to remain calm and professional in high-stress
situations while being able to quickly and effectively resolve customer
complaints. Possesses exceptional communication, organizational and
multitasking skills. Committed to providing the highest quality service
and creating a positive customer experience.
Overview
9
9
years of professional experience
Work History
Medical Scribe
Physician Partners Group
Pinellas Park, FL
01.2026 - Current
- Process 100% of chart updates within the same visit to keep records current for billing review.
- Capture provider assessments, plans, and follow-up instructions in clear, organized visit notes.
- Review charts before appointments to verify patient information and prepare documentation for the visit.
- Enter medical terminology and procedure details accurately into electronic records during patient encounters.
- Coordinate with front desk staff to support registration processing and smooth patient flow.
Billing Support Specialist
Reynolds Parrino Shadwick
St. Petersburg, FL
12.2024 - 02.2026
- Handle 100 billing inquiries weekly while resolving discrepancies and maintaining customer satisfaction.
- Streamline invoicing workflows to improve efficiency and support faster invoice generation.
- Review monthly pre-billing data and verify invoice completeness and accuracy before delivery to customers and providers.
- Coordinate with cross-functional teams to keep billing information moving on schedule.
- Assist clients and attorneys with invoice copies, ledger details, and explanation of accounts receivable balances owed.
- Train new staff on billing software and company procedures to support consistent operations.
Insurance Verification Specialist
Rowan Eye Center
New Port Richey, FL
03.2024 - 01.2025
- Explained benefit information to patients, providers, and insurers with clear, professional customer service.
- Reviewed policy terms to identify coverage limits and support accurate authorization decisions.
- Verified eligibility before visits, reducing registration issues and keeping front desk workflows organized.
- Maintained medical records and file management standards while updating insurance details in the billing system.
- Developed detailed knowledge of insurance policies and procedures to improve accuracy across recurring verifications.
Patient Intake Representative
Jefferson's Help And Hand
St. Petersburg, FL
02.2022 - 02.2024
- Supported physicians during examinations by retrieving relevant patient records and documents.
- Maintained organized filing for patient registration documents and related intake paperwork.
- Delivered courteous, professional customer service while guiding patients through front desk interactions.
- Handled insurance billing and billing inquiry resolution with attention to detail and time management.
Receptionist Supervisor
Grove At Trelago
Longwood, FL
03.2021 - 02.2022
- Maintained office health and safety compliance across daily front desk activities and visitor flow.
- Resolved customer complaints promptly to protect service quality and maintain a professional reception environment.
- Produced weekly performance reports for each receptionist under supervision, supporting accountability and follow-up.
- Trained new receptionists on company policies, procedures, and protocols to support consistent front desk coverage.
- Directed front desk greetings, phone coverage, and guest routing while motivating staff to meet daily goals.
Intake Receptionist
First Choice Pediatrics
Orlando, FL
01.2019 - 04.2021
- Entered referrals into the appropriate system by type and routed information accurately for follow-up.
- Verified patient histories and current information before scheduling follow-up visits and other appointments.
- Developed training materials for new Intake Representatives to support onboarding and team consistency.
- Completed intake assessment forms and maintained medical records, charts, and office files with accuracy.
- Supported front desk operations through data entry, photocopying, scanning, faxing, package tracking, payment processing, and insurance billing inquiries.
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
Clearwater, FL
03.2019 - 06.2020
- Delivered clear verbal and written communication to address customer concerns and keep interactions professional.
- Built strong customer relationships through respectful follow-up and consistent service that reinforced loyalty.
- Maintained professional, courteous service while handling inquiries and complaints in a fast-paced environment.
Insurance Verification Specialist
Women's Care
St. Petersburg, FL
05.2017 - 01.2019
- Verified insurance coverage and eligibility before appointments and procedures to support smooth patient intake.
- Reviewed patient deductibles and copays, then entered billing details into the system with attention to accuracy.
- Coordinated with medical staff to route laboratory results and keep patient records current.
- Responded to escalated calls, resolved billing questions, and delivered tailored customer support.
- Completed training on industry best practices and applied process improvements to reduce manual verification work.
Education
High School Diploma - undefined
Lakewood High School
05.2016
Skills
- Insurance billing
- Payment processing
- Medical records maintenance
- Data entry
- Billing inquiry resolution
- Registration processing
- Customer service
- Time management
- File management
- Front desk operations
EXPERIENCE
01-2025
Timeline
Medical Scribe
Physician Partners Group
01.2026 - Current
Billing Support Specialist
Reynolds Parrino Shadwick
12.2024 - 02.2026
Insurance Verification Specialist
Rowan Eye Center
03.2024 - 01.2025
Patient Intake Representative
Jefferson's Help And Hand
02.2022 - 02.2024
Receptionist Supervisor
Grove At Trelago
03.2021 - 02.2022
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
03.2019 - 06.2020
Intake Receptionist
First Choice Pediatrics
01.2019 - 04.2021
Insurance Verification Specialist
Women's Care
05.2017 - 01.2019
High School Diploma - undefined
Lakewood High School