NOSTA JACQUET
DELRAY BEACH,Florida
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice, and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Service Advisor
Quality Auto Motive
Delray Beach, FL
01.2022 - 05.2023
- I used strong analytical and problem-solving skills to develop practical solutions for challenging situations.
- Self-motivated, with a strong sense of personal responsibility.
- I applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- To guide decision-making, brief customers on warranty protections, potential cost savings, and benefits of trading in versus fixing cars.
- I confidently handled customer issues, using complex problem-solving to provide adequate resolution.
- I delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
RM& B AUTO SALES CORP
POMPANO BEACH, United States
09.2018 - 09.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed community reputation through a commitment to customer satisfaction and strong client relationships.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Updated account information to maintain customer record
- Handled customer inquiries and suggestions courteously and professionally.
Auto Body Estimator
RM& B AUTO SALES CORP
POMPANO BEACH, United States
01.2016 - 03.2022
- I examined photographs and surveillance, and any other documents relating to claims.
- I have documented all findings in concise reports.
- Coordinated with select service body shops to assign repair jobs and obtained rental vehicles for customers for the restoration process.
- Inspected vehicles involved in accidents and generated reports showing estimated repair costs.
- Generated vehicle evaluation report through Autodesk and CCC
- Sent an inspection assignment to inspect the customer's car to determine the total loss
- Evaluated the practicality of repair as opposed to payment of the market value of the vehicle before the damage
- I provided quotes on repairs with great accuracy, considering insurance, car type, and damage extent.
Education
Central School of Unsurance
Clearwater , FL09.2022
Associate of Science -
Palm Beach State College
Lake Worth, FL05.2016
Skills
- Body shop experience
- Claims handling
- Installing equipment
- Inspecting vehicles
- Managing parts
- Replacing parts
- Inbound and Outbound Calling
- Creative problem solving
- Technical Support
- Good listening skills
- Customer Relation
- Automotive component understanding
Certification
- Licensed in Florida states 620 Adjuster - All Lines
- Automotive Service Excellence (in view)
Timeline
Service Advisor
Quality Auto Motive
01.2022 - 05.2023
Customer Service Representative
RM& B AUTO SALES CORP
09.2018 - 09.2022
Auto Body Estimator
RM& B AUTO SALES CORP
01.2016 - 03.2022
Central School of Unsurance
Associate of Science -
Palm Beach State College
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