Frank Slack
Ocean City,NJ
Summary
Skilled at performing speedy and accurate damage estimates for automobiles. Experienced in gathering paperwork, setting appointments and organizing rental cars. Seasoned Auto Damage Appraiser skilled in evaluating and documenting vehicle damage. Brings 10+ years of exceptional customer service combined with effective communication and firm command of industry best practices.
Overview
22
22
years of professional experience
Work History
Service Advisor
Caliber Collision
Bayville, New Jersey
05.2024 - Current
- Strengthened customer retention through excellent customer service
- Surpassed sales goals through implementation of caliber operational checkpoints
- Updated databases with new and modified customer data
Auto Damage Estimator / Collision Shop Management
autocrafters carstar collision
Bensalem, Pennsylvania
09.2014 - Current
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
- Took photographs and wrote detailed summaries to document damage.
- Appraised wide range of vans, light trucks and passenger cars.
- Calculated damage and claim values with CCC.
- Assisted customers with setting up rental cars for duration of repairs.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Provided policyholders with advice regarding vehicle repairs and body shop procedures to maximize customer satisfaction.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Data Scientist
GlaxoSmithKline Pharmaceuticals
King of Prussia, PA
12.2007 - 10.2013
- Worked alongside team members and leaders to identify analytical requirements and collect information to meet customer and project demands.
- Created graphs and charts detailing data analysis results.
- Used statistical software to analyze and process large data sets.
- Cleaned and manipulated raw data.
- Recommended data analysis tools to address business issues.
DFR and Paint Prep Technician
Autocrafters Carstar Collision
Bensalem, Pennsylvania
01.2006 - 11.2007
- Paint Prep and Disassembling vehicles
- Light Painting
- Washing and detailing for delivery
- Shop upkeep and maintenance
- Vehicle delivery for concierge services
2MO Missle Maintenence
USAF
Bossier City, LA
09.2002 - 12.2005
- Maintan Top Secret Clearance Level
- Maintenance and upkeep of conventional and nuclear inventory
- Testing electronic components in conventional and nuclear inventory
- Diligent safety and security practices
- Marksmanship award
Education
Associate of Science - Business Administration
Bucks County Community College
Newtown, PA09.2007
High School Diploma -
Council Rock High School North
Newtown, PA06.2002
Bachelor of Science - Business Administration
Pennsylvania State University
OnlineSkills
- Complex claims experience
- Total loss understanding
- Repair negotiations
- Appraisal writing
- Schedule management
- Rental support
- Proficient in Microsoft Office
- Damage estimation
- Body shop knowledge
- Vehicle inspections
- Customer support and assistance
- Appointment scheduling
- PPE use
- Customer service
Education and Training
other,Online,other,Newtown, PA,other,Newtown, PA
Contact
Bensalem, PA 19020
Timeline
Service Advisor
Caliber Collision
05.2024 - Current
Auto Damage Estimator / Collision Shop Management
autocrafters carstar collision
09.2014 - Current
Data Scientist
GlaxoSmithKline Pharmaceuticals
12.2007 - 10.2013
DFR and Paint Prep Technician
Autocrafters Carstar Collision
01.2006 - 11.2007
2MO Missle Maintenence
USAF
09.2002 - 12.2005
Associate of Science - Business Administration
Bucks County Community College
High School Diploma -
Council Rock High School North
Bachelor of Science - Business Administration
Pennsylvania State University