Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amira Delsavio

Wooster,OH

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Sr Customer Care Representative

Safelite Autoglass
07.2023 - Current
  • Successfully navigated and thrived in a high-volume call environment, consistently exceeding performance metrics during peak periods
  • Leveraged advanced technological tools and CRM systems to streamline customer interactions, ensuring efficient and accurate information retrieval
  • Excelled in resolving complex customer issues with a combination of effective communication and problem-solving skills, turning challenging situations into positive outcomes.

Beauty Consultant | Sales

Ulta Beauty
10.2022 - 01.2023
  • Employed persuasive sales strategies to optimize product upselling and ensure high customer retention
  • Delivered customized beauty consultations and expert recommendations, resulting in a notable 30% boost in sales during the holiday season
  • Proficiently utilized point-of-sale systems and retail technology to provide seamless and accurate transaction processing
  • Resolved customer complaints efficiently, earning exceptional marks on customer feedback surveys.

Customer Service Representative

TJ MAXX
09.2019 - 04.2020
  • Responded to inbound customer calls promptly and courteously, delivering exceptional service and resolving customer inquiries efficiently
  • Managed escalated customer issues, demonstrating strong problem-solving skills and a commitment to finding prompt resolutions
  • Utilized CRM software to document customer interactions, update customer profiles, and track inquiries for future reference.

Education

Bachelor of Science - Computer Science

University of Akron
Akron, OH
01.2026

Skills

  • Technical proficiency
  • Microsoft Office 365 Suite
  • Google Workspace
  • SV2
  • Salesforce
  • CRM Systems
  • Team motivation
  • Exceptional communication
  • Call center experience
  • Coaching and Mentoring
  • CRM software expertise
  • Complaint Handling
  • Email Etiquette
  • Appointment Scheduling
  • Documentation And Reporting
  • Relationship Building

Timeline

Sr Customer Care Representative

Safelite Autoglass
07.2023 - Current

Beauty Consultant | Sales

Ulta Beauty
10.2022 - 01.2023

Customer Service Representative

TJ MAXX
09.2019 - 04.2020

Bachelor of Science - Computer Science

University of Akron

Similar Profiles

CREATE PROFILE
Amira Delsavio