Shaileen Vargas-Soto
South Milwaukee,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in medical/customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Sr Customer Care Specialist Bilingual
Exact Sciences Laboratories
11.2021 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Supported company growth by consistently meeting or exceeding performance metrics for call handling, first contact resolution, and customer satisfaction.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Translated documents, forms and other materials from English to Spanish.
- Sought ways to improve processes and services provided.(Pit Crew member)
Bilingual Customer Service Specialist
Madison Medical Affiliates
04.2019 - 11.2021
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Bilingual Customer Service Specialist
IMPACT
10.2017 - 04.2019
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Obtained payments from patients and scanned identification and insurance cards.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
High School Diploma -
Colegio De Rubi
Las Piedras, PR06.2002
Skills
- Industry knowledge
- Attention to detail
- Strong leadership
- Teamwork and Collaboration
- Empathy and understanding
- Customer Service
- Time management
- Technical proficiency
Languages
Spanish
Native or Bilingual
Timeline
Sr Customer Care Specialist Bilingual
Exact Sciences Laboratories
11.2021 - Current
Bilingual Customer Service Specialist
Madison Medical Affiliates
04.2019 - 11.2021
Bilingual Customer Service Specialist
IMPACT
10.2017 - 04.2019
High School Diploma -
Colegio De Rubi
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