Dylan Heard
Denver,Co.
Summary
Over ten years of customer service experience. Quick learning independent hard worker looking for different opportunities to learn and advance. Confident leader and enthusiastic communicator. Salesmanship, problem solving, customer service, POS terminals, critical thinking, strong memory, knowledge of food safety, highly responsible & reliable, works well under pressure
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Experience Manager
Improper City
11.2021 - Current
- Increased employee retention through effective training and mentorship programs.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Built strong community partnerships to support organizational goals and expand outreach efforts.
Head Server
Silver West Feedstore
04.2021 - 10.2021
- Assist Customers in order selection, recommend specific menu items and specials, ensure prompt accurate service
- Ensured high guest check averages by suggesting and selling additional food and beverage items
- Addressed and resolved customer complaints and issues to increase satisfaction and establish trust.
Lead Barista
Stage Stop
02.2021 - 10.2021
- Provide on the job training, handle cash and credit transactions and balance the drawer
- Make individualized coffee recommendations and educate interested customers on the sources and processes of the store’s premium beans.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
Education
Professional Culinary Arts Program -
Auguste Escoffier School of Culinary Arts
Austin, TXSkills
- Upselling Techniques
- Menu Knowledge
- Food Inspection
- Server Improvements
- Guest Interaction
- Leadership
Certification
- TiPS Training - 3/29/2021 - 3/29/2024
- OSHA 2014-present
Timeline
Customer Experience Manager
Improper City
11.2021 - Current
Head Server
Silver West Feedstore
04.2021 - 10.2021
Lead Barista
Stage Stop
02.2021 - 10.2021
Professional Culinary Arts Program -
Auguste Escoffier School of Culinary Arts
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