Kara Shelton
Valley Park,MO
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Business Assistant - Dental Receptionist
Chesterfield Park Dental
Chesterfield, MO
06.2025 - Current
- Supported daily operations by performing opening and closing duties. Ensuring practice looked its best at all times.
- Greeted all patients and managed check in and check out processes. Confirming all paperwork had been completed accurately and all balances were collected at end of service.
- Maintained accurate patient records using Dentrix, complying with HIPAA certification.
- Coordinated office supplies inventory, ensuring availability of essential materials.
- Conducted insurance verification to ensure accurate patient coverage and eligibility to reduce claim denials and out of pocket cost for patients.
- Maintained schedule through Dentrix for multiple providers, including daily confirmation calls, handling cancellations and filling any holes throughout the day.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Answered telephone calls to offer office information and address any questions with professionalism and empathy.
Administrative Assistant/Director of First Impressions
SkinBe Med Spa
Chesterfield, MO
09.2024 - 04.2025
- Answered multi-line phone system, routed calls, delivering messages to staff and greeting visitors.
- Developed strong rapport with clients and colleagues, fostering long-lasting professional relationships.
- HIPAA compliant certified. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Managed appointment scheduling and patient flow to enhance operational efficiency, for multiple providers.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
Independent Contractor Marketing/Sales Consultant
Self-employed
Nationwide
02.2006 - Current
- Created and deployed successful marketing collateral to highlight offerings and engage customers at appointments, trade shows and networking events.
- Contracted as a brand manager and ambassador for both consumer and clients including, but not limited to: KFNS 590 The Fan, Total Event Solutions, Fieldstone Marketing, Adelante Live, Free Car Media, Go Big Online Marketing and Southern Wine & Spirits.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Summarized market activity directly with client brands and produced reports that highlighted findings and recommendations.
- Devised successful strategies to maximize account penetration and drive business development.
Automotive Product Specialist
Mercedes-Benz Vans
Nationwide
09.2017 - 10.2018
- Researched product's technical specifications and accurately communicated information.
- Trained and provided in dealership coaching to sales staff members.
- Provided assistance to national facilitators while summarizing market activity, driving and maintaining company vehicles.
Toxicology Sales Representative
Pacific Labs
Las Vegas, NV
01.2015 - 01.2016
- Responsible for developing sales activity in new territory of Las Vegas, Nevada starting with lead generation through account management.
- Performed business presentations and lunch and learns with clientele.
- Met monthly sales quota with high level of client satisfaction.
Marketing & Sales Consultant
Facial Enhancements By Katrina Lobanova, RN
Las Vegas , Nevada
11.2013 - 12.2015
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters to create brand awareness and establish clientele base for new practice.
- Planned and executed events and marketing programs that produced qualified leads leading to new clientele.
- Adapted marketing plans to fit medical esthetic industry with competitive pricing and promotions across all channels.
- Responsible for getting privately branded products into new retail locations through cold calling and door to door sales.
Mobile Marketing Product Manager and Emcee
Various
Nationwide
06.2007 - 09.2012
- Executed marketing campaigns throughout US for clients such as; NASCAR, NHRA, PBR, TV Guide Network, San Francisco Giants, Atlanta Braves, Hanes, ESPN Magazine and Hardees.
- Oversaw preparation of marketing copy, images, videos, emails and other collateral while maintaining consistent, clear and accurate records with client on daily basis.
- Recruited and hired experienced contractors to complete projects on time and within budget requirements.
- Acted as main consumer point of contact and emcee at over 70 events with some audiences of over 80k+.
- Oversaw rental vehicles and promotional vehicles in every city.
Education
Bachelor of Arts - Communications
Saint Louis University
St Louis, MO05.2006
Skills
- Well versed in various sales techniques
- Promotional marketing specialist
- Customer service
- Data collection and management
- Computer skills
- Problem solving
- Time management
- Microsoft Office and Google Workspace proficient
- CRM software proficient
- Dentrix
- AHA Basic Life Support Certification
- Scheduling and calendar management
Marketing and Sales Internship 105.7 The Point
College Internship
Promoted radio station at special events; engaged with existing listeners and interacted with prospective fans.
Managed sweepstakes at local venues to augment database of listeners.
Assisted sales department in fulfilling client needs through media sales.
Timeline
Business Assistant - Dental Receptionist
Chesterfield Park Dental
06.2025 - Current
Administrative Assistant/Director of First Impressions
SkinBe Med Spa
09.2024 - 04.2025
Automotive Product Specialist
Mercedes-Benz Vans
09.2017 - 10.2018
Toxicology Sales Representative
Pacific Labs
01.2015 - 01.2016
Marketing & Sales Consultant
Facial Enhancements By Katrina Lobanova, RN
11.2013 - 12.2015
Mobile Marketing Product Manager and Emcee
Various
06.2007 - 09.2012
Independent Contractor Marketing/Sales Consultant
Self-employed
02.2006 - Current
Bachelor of Arts - Communications
Saint Louis University