Regina Delf
Austin,TX
Overview
4
4
years of professional experience
1
1
Certification
Work History
F&B Manager
Nido at The Loren
03.2024 - Current
- Supervised daily operations across multiple outlets, including an upscale restaurant, private events, poolside service, and in-room dining, with daily sales of $10K–$50K, while maintaining a strong floor presence to ensure guest satisfaction and team performance.
- Managed a team of ~40 staff members as part of a four-manager leadership team, optimizing workflow and service for 60–400 covers per night.
- Ran the wine program featuring 350+ available bottles, handling inventory, vendor partnerships, purchasing, wine education and wine list curation.
- Managed wine program featuring 350+ bottle selections, overseeing inventory, COGS performance, and beverage budget tracking; reduced inventory 33% in 90 days (105K → 70K) while maintaining profitability targets.
- Assisted in launching a new wine bar within two months, negotiating vendor partnerships that offset operational costs and keeping initial wine inventory investment under $5K.
- Redesigned SOP training manuals for servers and hosts, improving consistency, efficiency, and onboarding.
Server
Nido at The Loren
10.2022 - 03.2024
- Contributed to the successful restaurant launch by collaborating with management on operations and service standards, while identifying and resolving operational challenges to improve efficiency.
- Executed high-volume banquet services, including a six-course dinner with wine pairings for ~100 guests (~600 glasses served), acting as Wine Captain responsible for pouring and ensuring timely service at each table.
- Provided expert menu guidance, personalized wine pairings, and attentive service across 5–10 table sections (12–25 guests).
Server
Verbena
02.2022 - 10.2022
- Maintained 6–11 table sections (up to 35 guests) and delivered exceptional service in a high-volume environment.
- Analyzed guest experience trends via SALT, OpenTable, and TripAdvisor to inform service improvements.
- Developed materials for and trained all new hires, ensuring staff readiness and efficiency.
- Participated in the Hilton Positively Yours committee to enhance guest experience.
Education
Nick Robertson
Cell: 817-692-4286
Director Of Service - Nido Marc Smith
Cell: 210-430-6192
General Manager - Verbena Skills
- P&L exposure
- Wine program management
- Micros, Margin Edge, Avero, OpenTable
- Staff training and development
- Teamwork and collaboration
- Adaptability and flexibility
Certification
- Certified Sommelier (CMS) – Introductory Level
- TABC & Food Handlers Certification
Timeline
F&B Manager
Nido at The Loren
03.2024 - Current
Server
Nido at The Loren
10.2022 - 03.2024
Server
Verbena
02.2022 - 10.2022
Nick Robertson
Cell: 817-692-4286
Marc Smith
Cell: 210-430-6192