Rohil Bham
Pittsburgh,PA
Summary
Skillful Operations Analyst adeptly supporting system management and problem resolution to improve efficiency. Expertly managing customer activity, addressing issues and maintaining system operations. Skillfully providing hands-on experience to clients, analyzing records and investigating complex issues. Accomplished expert navigating latest compliance regulations and maintaining strict compliance with updated standards. Adept at developing and implementing effective strategies to achieve business goals.
Overview
7
7
years of professional experience
Work History
Operations Analyst
The Bank Of New York Mellon | Pershing
08.2022 - Current
- Engaging with 45+ Institutional clients to ensure high quality service for trades processing and reconciliations.
- Ensuring trades are complying with Regulation T and 15c3-3
- Optimized operational efficiency by analyzing and streamlining processes.
- Enhanced data accuracy through meticulous attention to detail in data management tasks.
- Improved team productivity by implementing effective workflow strategies and time management techniques.
- Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
- Strengthened communication between departments, facilitating a seamless flow of information for faster decision-making processes.
- Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.
- Established strong relationships with key stakeholders, fostering a collaborative environment conducive to achieving shared goals.
- Supported supervisor and associated team members to maintain system functionality.
- Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
Summer Analyst
The Bank Of New York Mellon
06.2021 - 08.2021
- Enhanced financial analysis skills by conducting in-depth research on industry trends and competitors.
- Streamlined data processing for improved efficiency by automating spreadsheet functions and macros.
- Contributed to a project with thorough research and analysis
- Collaborated with senior analysts to develop comprehensive due diligence reports for prospective deals.
- Promoted a positive work environment by proactively addressing issues and providing constructive feedback to peers.
- Developed strong communication skills through regular collaboration with cross-functional teams.
Engagement Coordinator
Manchester Metropolitan University
02.2020 - 09.2020
- Enhanced student relationships by organizing and coordinating engaging events and activities.
- Streamlined event planning processes for increased efficiency and improved attendee satisfaction.
- Coordinated with the National Union of Students
- Managed events, survey stalls and ensured optimizing resources to deliver memorable experiences.
- Collaborated with cross-functional teams to develop strategic plans for successful engagements on campus.
Front Desk Agent
Best Western Plus Oceanside Inn
09.2016 - 06.2018
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Increased revenue for the hotel parking garage during off-peak season
- Conducted night audits for payments
Education
Bachelor of Arts - Accounting And Finance (Hons 1st Division)
Manchester Metropolitan University
Manchester, United Kingdom06.2022
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2018
Skills
- Reporting Abilities
- Trend Modeling
- Forecasting Skills
- Process Updates
- Time Management
- Continuous Improvement
- Problem Solving
- Project Management
- Critical Thinking
- Process Improvement
- Strategic Planning
- Workflow Optimization
- Operational Efficiency
- Quality Assurance
- Customer Service
- Cross-functional Collaboration
- Microsoft Excel
Affiliations
- National Society of High School Scholars
- Pittsburgh Development Partnership
- BNY Mellon Future Leaders Program
- BNY Mellon Pittsburgh Campus Ambassador
- United States Navy Reserve Officer Training Corps
Languages
English
Native or Bilingual
Hindi
Full Professional
Gujarati
Native or Bilingual
Timeline
Operations Analyst
The Bank Of New York Mellon | Pershing
08.2022 - Current
Summer Analyst
The Bank Of New York Mellon
06.2021 - 08.2021
Engagement Coordinator
Manchester Metropolitan University
02.2020 - 09.2020
Front Desk Agent
Best Western Plus Oceanside Inn
09.2016 - 06.2018
Bachelor of Arts - Accounting And Finance (Hons 1st Division)
Manchester Metropolitan University
High School Diploma -
Fort Lauderdale High School
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