Nou Vang
Fresno,CA
Summary
With 7 years of progressive leadership experience, a result-driven General Manager excelling at transforming high-potential staff into outstanding leaders. Expertise lies in developing, leading, and maintaining large teams in high-intensity environments. Brings a unique blend of creativity and savviness critical to achieving financial and operational success.
Overview
14
14
years of professional experience
Work History
General Manager
Panda Express
02.2017 - Current
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Managed and improved requirements, gaps analysis, training and development to achieve double same store sales.
- Implemented effective customer service surveys to encourage feedback.
- Delivered exceptional guest experiences through hands-on leadership of associates and managers.
- Managed labor usage and inventory levels for corrective action planning to save costs.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Trained, managed and motivated employees to promote professional skill development.
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Medical Receptionist
Dr. Dumrong Jirasut, MD, Family Medicine
06.2010 - 08.2010
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Helped patients complete necessary medical forms and documentation
- Checked patient insurance, demographic, and health history to keep information current
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass
Education
Bachelor of Arts - Liberal Studies, Minor TESOL
California State University
Skills
- Policies implementation
- Staff training/supervision and coaching
- Talent recruiting, hiring and retention
- Leadership and team building
- Cross-functional team management
- Succession planning
- Safety protocol
- Financial administration
- Budgeting and cost control strategies
- Profit and loss accountability
- Achieved double digit same store sales
- Guest relations
- Community outreach
- Proficient Microsoft and Excel
- Efficient multi-tasker
- Operations Management
- Problem Resolution
Languages
Hmong
Native or Bilingual
English
Native or Bilingual
Affiliations
- Panda Cares
Timeline
General Manager
Panda Express
02.2017 - Current
Medical Receptionist
Dr. Dumrong Jirasut, MD, Family Medicine
06.2010 - 08.2010
Bachelor of Arts - Liberal Studies, Minor TESOL
California State University
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