Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nou Xiong

Stockton,CA

Summary

Empathetic Life Skills Instructor with a proven ability to build trusting relationships with clients. Caring and kind, with agenuine concern for the well-being of others. A highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Behavior Technician

Amergis healthcare staffing
Lodi, CA
07.2024 - Current
  • Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
  • Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
  • Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
  • Monitored client's progress towards identified goals through data collection and analysis.
  • Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
  • Encouraged positive behavior by providing rewards or praise for desired behaviors.
  • Applied proven strategies to positively affect client behaviors.

Medical assisting externship

Community Medical Center
Manteca, CA
09.2023 - 10.2023
  • Measuring and recording blood pressure, temperature, pulse, and respiratory rate.
  • Assisting patients with physical examinations or procedures.
  • Performing electrocardiograms.
  • Sterilizing instruments and maintaining cleanliness in medical environments.
  • Coordinating patient appointments and managing calendars.
  • Updating and managing patient records digitally.
  • Greeting patients, answering phones, and managing check-in/check-out processes.
  • Clear communication with patients, doctors, and coworkers.

Life Skills Instructor

The ARC San Joaquin
Stockton, CA
04.2023 - 08.2023
  • CPR/ First Aid/ BLS certified, Knowledge of OSHA regulations, Front office procedures, Patient charting, Patient toileting, Grooming and bathing assistance, Customer service, Monitoring vital signs, Patient education, PPE usage, Personal care assistance, Behavioral skills development, Data collection and entry, Maintaining records, Client documentation, Money and card handling, Bilingual - Hmong and English.

Customer Service Agent

GAT Airline Ground Support
Sacramento, CA
06.2021 - 01.2023
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction
  • Demonstrated high attention to detail, organization, and management of multiple tasks and projects simultaneously
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined the root cause of problems to resolve product or service complaints
  • Open and close aircraft doors

Caregiver

Atria Senior Living
Carmichael, CA
06.2022 - 08.2022
  • Assisted clients with daily living need to maintain self-esteem and general wellness
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care, and personal grooming
  • Laundered items, changed sheets, and made beds to keep patients' bedrooms clean
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration
  • Helped clients to identify challenges and set goals
  • Provided insight and ideas to promote client growth
  • Supported people with developmental disabilities and autism in building multifaceted skillset to promote independence and self-confidence
  • Coached clients through difficult life circumstances
  • Offered training on personal hygiene and grooming skills
  • Maintained detailed, confidential client files
  • Monitored clients' overall health and well-being and noted significant changes
  • Recorded status and duties completed in logbooks for management.

Server/ Host

Thai Rice
Cameron Park, CA
09.2019 - 11.2020
  • Served food and beverages promptly with focused attention to customer needs
  • Worked with POS system to place orders, manage bills, and handle complimentary items
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.

Education

Health Science major -

California State University, Sacramento
Sacramento, CA
10.2024

Medical Administrative Assistant Program -

Carrington College
Stockton, CA
10.2023

Skills

  • CPR/ First Aid/ BLS certified
  • Knowledge of OSHA regulations
  • Front office procedure
  • Patient charting
  • Patient toileting
  • Grooming and bathing assistance
  • Customer service
  • Monitoring vital signs
  • Patient education
  • PPE usage
  • Personal Care assistance
  • Behavioral skills development
  • Data collection and entry
  • Maintain records
  • Client documentation
  • Money and card handling
  • Bilingual - Hmong and English
  • Behavior Management

Timeline

Behavior Technician

Amergis healthcare staffing
07.2024 - Current

Medical assisting externship

Community Medical Center
09.2023 - 10.2023

Life Skills Instructor

The ARC San Joaquin
04.2023 - 08.2023

Caregiver

Atria Senior Living
06.2022 - 08.2022

Customer Service Agent

GAT Airline Ground Support
06.2021 - 01.2023

Server/ Host

Thai Rice
09.2019 - 11.2020

Health Science major -

California State University, Sacramento

Medical Administrative Assistant Program -

Carrington College
Nou Xiong