Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Nouah Mohamed

Nouah Mohamed

Lehi,UT

Summary

Experienced and motivated individual offering proven track record of working with customers to achieve solutions and drive company growth. Skilled in networking with industry professionals to build lead pipeline and increase client base. Passionate about building a book of business with long-term relationships.

Overview

13
13
years of professional experience

Work History

Retail Store Manager

T-Mobile
01.2022 - Current
  • Assist with customer-related issues that would positively impact customer's experience within T-Mobile brand and expectations
  • Own store success and take ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions
  • Partner with Business Account Executive to drive business sales for store and district
  • Increased revenue and sales by 10% month over month with different metrics
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.

Signature Associate Manager

T-Mobile
10.2014 - 01.2022
  • Collaborate with Signature Store Manager and General Manager to create diverse team that is motivated through development, training, and mentorship
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
  • Directed promotion and brand loyalty efforts to build direct relationships with customers
  • Mentored team members to enhance professional development and accountability in the workplace
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.

Assistant Branch Manager

Wells Fargo
02.2012 - 09.2014
  • Facilitated customer satisfaction by executing personal communication and frequent follow-ups
  • Built rapport with account holders by reaching out with product recommendations and account updates
  • Directed promotion and brand loyalty efforts to build direct relationships with customers
  • Demonstrated knowledge of branch financial products, loans and lines of credit
  • Grew customer base by 12% over 1-year period through community networking and innovative customer incentives.

Business Banking Specialist

Chase Bank
03.2011 - 02.2012
  • Met with customers to assess needs and propose customized solutions
  • Provided leadership and direction to grow team portfolio and increase revenue
  • Made 50+ cold calls per day to schedule appointment and drive business into branch
  • Generated business and acquired new customers through diverse promotional, outreach and networking strategies
  • Presented products and services to customers using in-depth knowledge to answer questions.

Education

Associate of Arts Automotive Engineering Technology, Automotive Repair & Diagnostic -

WyoTech - Long Beach
Long Beach, CA
06.2011

Skills

  • Operations
  • Sales
  • Strong multi-tasking
  • Meticulously detail-oriented
  • Business Development
  • Coaching and mentoring
  • Client account management
  • Lead Generation
  • Contract Negotiation
  • Customer presentations
  • Self-Starter
  • Organized
  • Agile & Flexible
  • Self-Motivated
  • Client-Focused
  • Goal-Oriented

Accomplishments

  • 9 years with current employer consisting of 2 out of state relocations.
  • Opened T-Mobile Signature location on the Las Vegas Strip.
  • Partnering with Business Account Executive to close a massive account of over 1000 tablet lines.
  • Supervised team of 60+ staff members.
  • Collaborated with team of 6 in the development of Event Planning.
  • American Fork Chamber of Commerce Member

Languages

Vietnamese
Native or Bilingual

Timeline

Retail Store Manager

T-Mobile
01.2022 - Current

Signature Associate Manager

T-Mobile
10.2014 - 01.2022

Assistant Branch Manager

Wells Fargo
02.2012 - 09.2014

Business Banking Specialist

Chase Bank
03.2011 - 02.2012

Associate of Arts Automotive Engineering Technology, Automotive Repair & Diagnostic -

WyoTech - Long Beach

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Nouah Mohamed