Hi, I’m
Amy Fraser
Sales
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
20
years of professional experience
Work History
T-MobileGastonia, NC
Retail Store Manager
07.2017 - 11.2023
Job overview
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Optimized store displays and appearance via strategic merchandising.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed routine store inventories.
- Mentored team members to enhance professional development and accountability in workplace.
T-MobileCharlotte, NC
Retail Associate Manager
03.2016 - 06.2017
Job overview
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
T-Mobile UsaMyrtle Beach, SC
RSA
03.2004 - 03.2016
Job overview
- Passionate about learning and committed to continual improvement.
- Identified issues, analyzed information and provided solutions to problems.
- Worked flexible hours across night, weekend and holiday shifts.
- Proven ability to develop and implement creative solutions to complex problems.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
Education
Horry-Georgetown Technical CollegeConway, SC
No Degree from Nursing
05.2001
Skills
Decision-making skill
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Timeline
Retail Store Manager
T-Mobile
07.2017 - 11.2023
Retail Associate Manager
T-Mobile
03.2016 - 06.2017
RSA
T-Mobile Usa
03.2004 - 03.2016
Horry-Georgetown Technical College
No Degree from Nursing
05.2001