NOUDWIGE ANTOINE
Boynton Beach,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cake Decorator
Publix Super Markets Inc
Boynton Beach, FL
05.2011 - Current
- Assisted customers in selecting appropriate cake designs for their events.
- Assembled multiple tiers of cakes with precision and stability.
- Followed safety protocols while using sharp utensils such as knives or spatulas.
- Mixed colors and flavors of frosting to create desired aesthetic effects on cakes.
- Created custom cakes for special occasions such as weddings, birthdays, and anniversaries.
- Cleaned work area after completing each project for sanitation purposes.
- Monitored inventory levels of baking supplies and alerted management when restocking was necessary.
- Assisted customers with planning cake vision, including color, theme and size.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Customer Service Staff
Publix Super Markets Inc
Boynton Beach, FL
10.2011 - 11.2023
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Collaborated with team members from various departments to achieve common goals.
- Provided excellent customer service by responding to customer inquiries promptly and professionally.
- Offered assistance in selecting merchandise based on individual needs and preferences.
- Ensured accuracy of orders by double-checking all items before ringing up purchases.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Supported management initiatives by participating in meetings or training sessions when requested.
- Communicated professionally with coworkers, supervisors, vendors and customers both verbally and in writing.
- Handled cash transactions accurately by following established procedures.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL05-2025
Associate of Science - Phlebotomy
Hearts Associates Institute
Boynton Beach, FL05-2025
Associate of Applied Science - PCT
Palm Beach State College
Lake Worth, FL05-2015
Skills
- Patient care
- Phlebotomy techniques
- Basic life support
- Team collaboration
- Customer service
- Safety protocols
Languages
Haitian Creole
Native/ Bilingual
Certification
- CNA License
References
References available upon request.
Timeline
Customer Service Staff
Publix Super Markets Inc
10.2011 - 11.2023
Cake Decorator
Publix Super Markets Inc
05.2011 - Current
Associate of Arts - Nursing
Palm Beach State College
Associate of Science - Phlebotomy
Hearts Associates Institute
Associate of Applied Science - PCT
Palm Beach State College