Nounecia Thomas
Patchogue,NY
Summary
Dynamic Guest Advocate at Target with exceptional communication and strong empathy, adept at enhancing guest satisfaction through personalized service and efficient issue resolution. Proven ability to manage high-volume workloads while maintaining a detail-oriented approach, ensuring positive outcomes and fostering lasting relationships with customers.
Overview
4
4
years of professional experience
Work History
Guest Advocate
Target
10.2021 - Current
- Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
- Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
- Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Managed high-volume workloads under tight deadlines while maintaining focus on delivering exceptional service to every customer.
Education
High School Diploma -
Uniondale High School
Uniondale, NY06.2021
Skills
- Exceptional communication
- Strong empathy
- Stress tolerance
- Guest relations
- Customer service
- Detail-oriented
- Guest accommodations
- Issue resolution
Timeline
Guest Advocate
Target
10.2021 - Current
High School Diploma -
Uniondale High School
Similar Profiles
Brayden PohlkampBrayden Pohlkamp
Food Service Expert at TargetFood Service Expert at Target
Adam WardAdam Ward
Closing Team Lead at TargetClosing Team Lead at Target
Artanyia GauthierArtanyia Gauthier
Human Resources Executive Team Leader at TargetHuman Resources Executive Team Leader at Target