Nour Abid
LOMBARD,IL
Summary
I have been a Registered Behavior Technician (RBT) for the past two years, where I've learned how to be patient, stay calm under pressure, and build meaningful relationships with the people I care for. I'm currently returning to school to study Biochemistry with the goal of attending medical school in the future. I'm looking for a caregiver or CNA position so I can gain more hands-on clinical experience while continuing to help others. I'm a dependable, hardworking person who enjoys working with people and is always willing to learn new skills.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Hotel Front Desk Supervisor
Embassy Suites
Deerfield, IL
10.2024 - Current
- Reduced overtime expenses by aligning staff schedules with occupancy predictions.
- Collaborated with housekeeping and maintenance teams to guarantee timely room readiness and task completion, improving daily operational flow.
- Streamlined check-in and check-out processes, increasing efficiency and boosting guest satisfaction scores.
- Addressed escalated guest complaints with professionalism, ensuring swift resolution.
- Balanced and managed overbooked reservations by coordinating with partner hotels, negotiating walk rates, and maintaining guest trust and brand reputation.
- Resolved guest concerns promptly, ensuring a consistently positive experience for all hotel patrons.
- Facilitated operations management by generating reports on guest trends and service improvements.
- Enhanced card authorization methods for group masters and house accounts, decreasing errors and delays.
- Enhanced customer satisfaction metrics by 82% through consistent adherence to Hilton brand standards.
Preschool Assistant Teacher (PRN)
IFS
Villa Park, IL
01.2019 - Current
- Engaged preschool children in creative play and learning activities that supported social, emotional, and developmental milestones.
- Worked alongside the lead teacher to modify lessons for children with varying abilities, including those with disabilities.
- Encouraged growth in comprehension, fine and gross motor skills, and language development through fun, hands-on activities.
- Contributed to a 75% increase in classroom comprehension during the 2020 summer program by supporting individualized and group learning.
- Partnered with parents by sharing progress updates, suggesting at-home strategies, and participating in family-centered events.
- Provided a safe, nurturing environment by supervising classroom and playground activities, reinforcing positive behaviors, and ensuring children felt supported.
- Provided instructional support across multiple semesters and summer programs, assisting with curriculum delivery and individualized learning plans for children of varied developmental levels
Registered Behavior Technician
Action Behavior Centers
Lombard, IL
01.2024 - 08.2026
- Implemented individualized behavior intervention plans to enhance client development and learning outcomes.
- Collaborated with multidisciplinary teams to assess and address behavioral challenges effectively.
- Trained new staff on behavior management techniques and operational procedures to ensure consistency in service delivery.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders under guidance of operations manager
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
- Monitored clients' overall health and well-being and noted significant changes.
- Completed regular check-ins and progress report for each client.
Shift Lead/Assistant Manager, Customer Service
Walgreens
Lisle
09.2024 - 09.2025
- Partnered with the store manager to streamline operational procedures, increasing compliance audit scores by 10% and reducing procedural errors by 15%
- Took full charge of store operations in the manager's absence, ensuring seamless business continuity and maintaining a 90%+ customer satisfaction rating
- Led bi-weekly inventory audits using Bullhorn, cutting stockouts by 20%.
- Executed accurate cash register counts during opening and closing, contributing to a 98% error-free transaction record and improving audit readiness
- Organized and facilitated weekly staff meetings, driving a 15% increase in team productivity through clear goal-setting, feedback loops, and task prioritization
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Streamlined inventory management processes to reduce waste and increase profitability.
- Helped store management meet standards of service and quality in daily operations.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Implemented loss prevention strategies, significantly reducing shrinkage.
Lead Receptionist
America's Best Contacts and Glasses
Schaumburg
02.2023 - 08.2024
- Managed 100+ daily appointment calls, optimizing the booking process and increasing customer satisfaction by 88% through personalized call handling
- Designed and implemented follow-up spreadsheets, boosting callback completion by 25% and improving the accuracy of customer feedback tracking
- Streamlined file management by eliminating daily duplicate records across 12 stores, reducing administrative errors by 30% and improving record accuracy
- Provided assistance to 30-40 patients daily, achieving 100% accuracy in SDS and National Vision records management for seamless customer service
- Developed a daily inventory organization system for contacts and glasses, reducing retrieval time by 15% and improving distribution efficiency
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Trained new receptionists on company policies, software systems, and best practices for exceptional client service delivery.
- Tracked important information in National Vision spreadsheets and ran reports or generated graphs using data.
- Managed inventory of office supplies, placing orders as necessary to maintain optimal stock levels while minimizing costs.
Administrative Assistant/Front Desk Administrator
TerraVista of Oakbrook Terrace
Oakbrook Terrace
12.2018 - 01.2023
- Resolved customer-staff conflicts with a 30% reduction in complaints through effective mediation and collaborative problem-solving strategies
- Delivered detailed information regarding the facility to visitors via phone and email, ensuring effective communication and client follow-up using via Epic
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems according to HIPPA laws.
- Provided facility tours and conducted follow-up emails to address questions and concerns, enhancing the customer experience
- Managed all incoming mail, faxes, and internal communications, ensuring timely and accurate correspondence while reducing communication delays by 88%
- Managed executive calendars, scheduled and coordinated high-level meetings, ensuring seamless time management for senior leadership
- Dispatched urgent medical calls efficiently, directing them to the appropriate departments and ensuring timely response
- Optimizing call-routing systems, reducing wait times by 20% taking detailed messages and maintaining clear lines of communication within the facility whilst receiving 200+ calls a day
- Coordinated procurement of office supplies, negotiating with vendors to maintain budget efficiency and ensure timely stock availability
- Mediated resident disputes, providing conflict resolution and maintaining a calm and safe environment
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Lead Receptionist (seasonal)
Raddison Blu Hotel
Casa Blanca
08.2018 - 12.2018
- Greeted and assisted guests, enhancing the check-in experience and increasing guest satisfaction by 15% through personalized, high-quality service
- Managed room and event bookings, boosting occupancy by 10% and ensuring smooth coordination of guest services and events
- Responded to 100+ daily calls, improving online booking efficiency by 80% through clear communication and targeted follow-up, driving positive guest reviews
- Acquired in-depth knowledge of hotel services, reducing service delivery times by 20% and enhancing overall guest experience through quicker resolutions
- Resolved customer-staff conflicts with a 30% reduction in complaints through effective mediation and collaborative problem-solving strategies
Cashier/Stocking
Goodwill
Lombard
05.2017 - 08.2018
- Assisted with 80 plus customers
- Created displays
- Balanced cash drawer end of shift
- Managed inventory ordering and stocking
- Finalized customer purchases, cash, card and check
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Facilitated smoother checkout process, trained new employees on POS systems.
Education
Bachelors of Arts - Linguistics/Early Childhood Education
Universeté Hassan
Casablanca, Morocco12 2021
Associate of Arts -
College of Dupage
Glen Ellyn, IL1 2019
Bachelor of Science - Biochemistry
Elmhurst Universiry
Elmhurst, IL05.2028
Skills
- Microsoft Office Suite (proficient)
- Staff onboarding
- Relationship management
- Operations management
- Inventory management
- Loss prevention
- Staff supervision
- Quality inspections
- Executive Calendar Management
- Typing Speed 78 wpm
- Excel
- Microsoft Office Suite (proficient)
- Applied behavior analysis
- Discrete trial training
- Reinforcement procedures
- Natural environment training
- Collaboration with professionals
- Self-management strategies
- Patient Care
- Compassionate Communication
- Behavior Management
- Team Collaboration
- Documentation
- De-escalation Techniques
- Time Management
- Critical Thinking
- Resilience
- Patience
- Adaptability
- Professionalism
- CPR/First Aid
- HIPAA Compliance
Certification
- RBT - Registered Behavior Technician
- DCA - Direct Care Aide
Timeline
Hotel Front Desk Supervisor
Embassy Suites
10.2024 - Current
Shift Lead/Assistant Manager, Customer Service
Walgreens
09.2024 - 09.2025
Registered Behavior Technician
Action Behavior Centers
01.2024 - 08.2026
Lead Receptionist
America's Best Contacts and Glasses
02.2023 - 08.2024
Preschool Assistant Teacher (PRN)
IFS
01.2019 - Current
Administrative Assistant/Front Desk Administrator
TerraVista of Oakbrook Terrace
12.2018 - 01.2023
Lead Receptionist (seasonal)
Raddison Blu Hotel
08.2018 - 12.2018
Cashier/Stocking
Goodwill
05.2017 - 08.2018
Associate of Arts -
College of Dupage
Bachelors of Arts - Linguistics/Early Childhood Education
Universeté Hassan
Bachelor of Science - Biochemistry
Elmhurst Universiry