Im interested on learning new skill and being productive in my own free time for an example, I flip trailers and re build them and re sell them, I like to do landscaping on the other hand just to keep my hands busy, like to help friends and family that are in need and with making a change in the world
NOUR ABOUGALAL
Blaine,MN
Summary
Currently enrolled in Hennepin Technical college for a 2 years for commercial HVAC degree. Along with having a EPA license. for experience with customer service with a record of delivering guest services including, handling call services, cash transactions, maintaining inventory, skilled in computer assembly, data entry, report writing, analytical thinking, and ensuring efficient product flow. Committed to providing a top-notch customer service and contributing to a collaborative team environment. Detail-oriented Customer Service Professional with a background in order while tagging along with quality assurance and communication. Hardworking Pre Apprentice Helper with talents in multiple skills. Experienced in HVAC and known for safely and effectively completing tasks on Multiple projects. Respectful, punctual employee multitasks with ease.
Overview
2
2
years of professional experience
Work History
Pre Apprentice Helper
HVAC
05.2024 - 08.2024
- Assisted skilled tradesmen to complete projects.
- Performed maintenance and minor repairs to various machines under supervision.
- Experienced in using and maintaining specialized tools and equipment associated with trades.
- Reinforced constructions techniques and proper use of hand tools, power tools and equipment to encourage worksite safety.
- Assisted in construction of commercial and residential buildings.
- Followed safety protocols on job sites.
- Removed debris and waste from job sites.
- Set up ladders and other access equipment.
- Unloaded and stored construction materials.
Customer Service Specialist/Product Flow Team
Best Buy
11.2023 - 06.2024
- As a Customer Service Specialist and Product Flow Team member at Best Buy, I provided exceptional customer service, handled inquiries and service requests, and managed payments
- Additionally, I was responsible for collecting defective returns and restocking items, preparing pallets, and conducting cycle counts to ensure accurate stock levels
- I played a important key role in maintaining efficient operations and ensuring customer satisfaction.
Lumber Associate
Home Depot
05.2024
- Multitasking
- Problem Solving
- Time Management
- Team Collaboration
- Greeted with customers in a friendly and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Created reports and documents as requested by the office manager
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Utilized sales techniques and strategies to build customer relationships and close sales
- Assisted customers with locating items and providing product information
- Worked with project managers to develop and implement strategies for cost savings and resource optimization
Customer service
Walgreens
06.2022 - 11.2023
- Developed and maintained a up-to-date knowledge of company's products and services
- Implemented a customer feedback system that proactively resolves customer issues before it become complaints
- Developed and maintained customer service policies and procedures to ensure adherence to company standards
- Collaborated with cross-functional teams to resolve customer issues in a timely and effective manner
Education
HVAC Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Hennepin Technical College
Brooklyn Park, MN06.2025
High School Diploma -
Blaine High School
Blaine, MN06.2024
Skills
- Customer Service
- Communication Skills
- Hand-tool proficiency
- Heavy Lifting
- Power Tool Operation
- Teamwork and Collaboration
- Honest and Dependable
- Problem-solving aptitude
- Excellent Communication
- Reliable and Responsible
- Problem-Solving
- Basic Mathematics
- Adaptability and Flexibility
- Time Management
- Professionalism
- Friendly and Helpful
Interests
Timeline
Pre Apprentice Helper
HVAC
05.2024 - 08.2024
Lumber Associate
Home Depot
05.2024
Customer Service Specialist/Product Flow Team
Best Buy
11.2023 - 06.2024
Customer service
Walgreens
06.2022 - 11.2023
HVAC Degree - Heating, Ventilation, Air-Conditioning, And Refrigeration Technology
Hennepin Technical College
High School Diploma -
Blaine High School
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