NOUR Koreh
Secaucus,NJ
Summary
Multilingual customer service professional with an associate degree in Electrical Science, two years of experience in patient transportation coordination, and six months in after-sales customer support. Fluent in Arabic, French, and English, seeking to leverage my diverse skill set and experience to contribute effectively to CVS customer service.
Overview
9
9
years of professional experience
Work History
Patient Transportation Coordinator
Access care
- Coordinated and scheduled transportation services for patients to and from medical appointments
- Maintained detailed records of transportation schedules and patient information
- Communicated effectively with patients, drivers, and medical staff to ensure timely and safe transportation
- Resolved transportation-related issues or emergencies promptly and efficiently.
After-Sale Customer Support Representative
- Provided excellent after-sales support to customers, addressing inquiries and resolving issues
- Assisted customers with product information, troubleshooting, and warranty claims
- Maintained a high level of customer satisfaction through effective communication and problem-solving
- Documented customer interactions and feedback to improve service quality.
Customer Service Representative
Transportation Coordinator
Translator and Interpreter
Chadian Community in New Jersey
01.2016 - Current
- Translated documents from arabic and french English.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Bridged language barriers during diplomatic engagements by serving as an interpreter for government officials in high-stakes negotiations or discussions.
Volunteer
Chadian Community in New Jersey
01.2016 - Current
- Assisted with special events and programs.
- Contributed to strategic planning meetings, providing valuable insights based on firsthand experience with target populations.
- Helped clients navigate social services system and access needed resources.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported public relations efforts by representing the organization at various community events, building positive relationships with potential supporters.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
Education
No Degree - Ethical Hacker
Udmy
Online 06.2020
Associate of Applied Science - Electrical Engineering
Bramson-ort College
Queens, NY06.2013
Skills
- Excellent verbal and written communication skills in Arabic, and English intermediate in french
- Data Entry
- MS Office
- Multitasking and Organization
- Microsoft Office
- Scheduling
- Appointment Scheduling
- Strong organizational and time management abilities
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Ability to handle multiple tasks and prioritize effectively
- Problem-solving and conflict resolution skills
- Customer service-oriented mindset
Volunteer Experience
New Member Orientation Coordinator, Chadian Community Office, [City], [State], MM/YY, Present, Assisted new members with understanding and completing legal status documentation., Provided orientation sessions to introduce new members to community resources and support., Coordinated with legal advisors to ensure accurate and timely filing of documents., Facilitated communication between new members and community services in Arabic and English.
References
Available upon request.
english and arabic
A unique aspect of my skill set is my proficiency in multiple languages. I speak Arabic and English fluently, and I have intermediate French language skills, enabling me to converse effectively in French. Growing up in a multilingual country, I have developed a deep appreciation for cultural diversity and effective communication across language barriers. This linguistic ability has been instrumental in my previous roles, particularly in providing excellent customer support and ensuring smooth coordination in multicultural settings.
Languages
Arabic
Native or Bilingual
English
Full Professional
French
Limited Working
Timeline
Translator and Interpreter
Chadian Community in New Jersey
01.2016 - Current
Volunteer
Chadian Community in New Jersey
01.2016 - Current
Patient Transportation Coordinator
Access care
After-Sale Customer Support Representative
Customer Service Representative
Transportation Coordinator
No Degree - Ethical Hacker
Udmy
Associate of Applied Science - Electrical Engineering
Bramson-ort College
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