Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Nour Mrani

Springfield,VA

Summary

Motivated and dependable high school senior with hands-on experience in customer service, event coordination, and fast-paced team environments. Proven ability to communicate effectively, manage responsibilities under pressure, and deliver exceptional guest experiences. Recognized for a positive attitude, strong work ethic, and a commitment to excellence. Seeking opportunities to apply my skills in customer-facing roles while continuing to grow personally and professionally.

Overview

1
1
year of professional experience

Work History

Events Host

Skyzone
07.2024 - Current
  • Delivered exceptional customer service by creating fun, safe, and memorable party experiences for guests of all ages at a high-energy indoor trampoline park.
  • Greeted and guided birthday parties from arrival to departure, ensuring a smooth and organized flow of scheduled activities.
    Led engaging party games, served food and beverages, and facilitated gift openings, maintaining enthusiasm and professionalism throughout each event.
  • Maintained cleanliness and safety in all party areas, adhering to company safety protocols and health standards.
  • Collaborated with team members and management to resolve guest concerns promptly, ensuring a high level of satisfaction.
  • Managed party supplies and inventory, assisted with setup and breakdown of party rooms, and supported event coordination for large group bookings.
  • Recognized for strong communication, multitasking, and the ability to keep children entertained in a fast-paced environment.

Front of House

Chick-fil-A
03.2024 - 04.2024
  • Provided top-tier customer service in a fast-paced environment, ensuring every guest felt welcomed and valued in alignment with Chick-fil-A’s hospitality standards.
  • Took and accurately processed customer orders at the counter and drive-thru, maintaining efficiency and attention to detail during high-volume hours.
  • Handled cash, credit, and mobile payments with accuracy and integrity, consistently meeting store expectations for speed and service.
  • Maintained a clean and organized front-of-house area, including dining rooms, restrooms, and beverage stations, to uphold health and safety standards.
  • Resolved customer concerns with professionalism and empathy, striving for positive guest experiences and quick conflict resolution.
  • Collaborated with team members to streamline operations and support back-of-house staff as needed, fostering a positive and cooperative work environment.

Education

Information And Computer Systems

South County High School
Lorton, VA

Skills

    Multitasking in Fast-Paced Environments

    Leadership & Initiative

    Cash Handling & POS Systems

    Event Planning & Coordination

    Food Service & Sanitation Standards

    Adaptability & Flexibility

Accomplishments

2x Basketball captain

Timeline

Events Host

Skyzone
07.2024 - Current

Front of House

Chick-fil-A
03.2024 - 04.2024

Information And Computer Systems

South County High School

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Nour Mrani