Nour Eldin Elsayed Attia

Led operations for over 4,500 telecom sites, achieving greater than 99% uptime and SLA compliance.

Managed a team of 300 field and support personnel to enhance service delivery.

Oversaw preventive and corrective maintenance schedules, ensuring adherence to quality and safety standards.

Collaborated with cross-functional departments to optimize overall service delivery efficiency.

Drove vendor management initiatives, enforcing SLA performance and minimizing downtime.

Implemented KPIs and reporting dashboards to monitor performance and resource utilization effectively.

Developed strategic initiatives aimed at continuous process improvement and operational expenditure reduction.

Directed field operations for FSO Unit encompassing 40 teams across three accounts: Vodafone, Etisalat, and Orange.

Designed and implemented company processes for HR, finance, and reporting.

Managed suppliers, fleet logistics, and operational tools to enhance efficiency.

Resolved daily operational challenges to maintain service continuity.

Led ramp-up plans and coordinated hiring procedures to meet workforce demands.

Prepared weekly and monthly reports to track performance metrics.

Ensured compliance with OHS and quality standards throughout operations.

Oversaw operations for 5,000 sites within Zain Iraq Network, achieving field objectives.

Managed daily operations to optimize workflow and enhance productivity.

Directed over 450 employees across multiple regions, fostering performance and accountability.

Administered health and safety procedures to ensure compliance and mitigate risks.

Streamlined maintenance processes, enhancing efficiency and reducing downtime.

Refined work processes and reporting mechanisms for swift issue resolution.

Elevated service quality by improving KPIs and SLAs, minimizing outage times.

Supervised fleet department managing over 70 vehicles to support logistics.

Led customer relationship management to enhance satisfaction and retention.

Oversaw project progress for rollout of 3G and 2G expansions.

Managed three coordinators and 14 field teams across diverse projects.

Directed operations section with 50 resources to ensure efficient workflows.

Monitored acceptance progress, purchase orders, invoicing, and budget control.

Prepared RFPs and quotations for competitive bidding opportunities.

Resolved daily internal and customer issues promptly.

Identified strategies for cost reduction across projects.

Managed multiple field implementation teams to ensure efficient project execution.

Coordinated daily operations and scheduled activities with operators for optimal workflow.

Led rollout and expansion initiatives to enhance service coverage.

Conducted testing and commissioning of Ericsson equipment for operational readiness.