Jamal Govan
Hermitage,TN
Summary
Organized Team Leader with exceptional ability to build positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
7
7
years of professional experience
Work History
Team Leader
SmileDirectClub
Nashville, TN
12.2019 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Provided constructive criticism regarding quality assurance on collections team phone calls.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
- Documented counts and sorted finished work to promote easy access for shipping or additional processing.
- Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty.
Account Management Specialist
SmileDirectClub
Nashville, TN
10.2017 - 11.2019
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Liaised between account holders and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
Education
Bachelor of Science - Graphic Design
Tennessee State University
Nashville, TN05.2016
Skills
- Staff education and training
- Knowledgeable in Microsoft Excel
- Daily Workflow Improvement
- Account management
- Customer Complaint Resolution
- Sales expertise
- Key performance indicators
Timeline
Team Leader
SmileDirectClub
12.2019 - Current
Account Management Specialist
SmileDirectClub
10.2017 - 11.2019
Bachelor of Science - Graphic Design
Tennessee State University
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