Nova Blake
Salt Lake City
Summary
Adaptable and self-motivated professional with 20+ years of experience and proven knowledge of customer satisfaction, relationship management, and workflow planning to focus on results and outcomes that demonstrate ongoing progress
Overview
9
9
years of professional experience
Work History
Product Support Coordinator
Pluralsight
09.2020 - 07.2023
- Worked with outward-reaching customers to resolve chargeback and payment disputes through thorough investigation using resources such as Zendesk and Salesforce
- Had a full understanding of GDPR guidelines to communicate to internal teams and create data reports for customers
- Responded to Requests for Information from the partnering credit card companies and cultivated longstanding relationships with the points of contact
- Operated as central point of contact between various internal teams including Accounts Payable, Product Development, and Legal/Compliance
ENTERPRISE CONTRACTOR ONBOARDING SPECIALIST
TaskEasy
02.2018 - 09.2020
- Operated as a main point of contact for all newly recruited contractors throughout lifecycle of initial implementation process and enablement of the tool
- Ensured quick time to value with proper education and expectations to foster adoption and stickiness of the product
- Verified quality of customers' legal documentation through the certification wheel and industry guidelines for business legitimacy
- Tracked newly deployed contractors through their first few jobs and ensured full knowledge transfer before handing off to the Contractor Advocacy Team
CARRIER PROCESSING SPECIALIST
Decisely
03.2017 - 03.2018
- Performed quality assurance for various health care insurance carriers to ensure proper mapping of small business entities with the relevant coverage
- Expedited enrollment with full understanding of technical issuance language and jargon to quicken Time to Value
- Worked in multiple ticketing systems including Salesforce, HubSpot, and HelpDeskZ to disseminate tickets to appropriate internal teams
- Served as a liaison between internal Development and Operations teams developing internal rapport to drive outcomes for customers
GROCERY BROKER/SALES REP
NATURAL IMPACT INC.
06.2014 - 03.2017
- Served as the exclusive sales representative for the state of Utah of multiple natural food product SKUs managing a client portfolio of 125+ national brands
- Attended trade shows, sales meetings, and trainings across the US while coordinating and supporting 45+ stores in the Rocky Mountain region
- Oversaw sales and marketing efforts with other specialty and natural foods brokers
- Built and maintained relationships with employees, customers, and management to navigate multiple relationship dynamics
Education
Certification - Full-Stack Web Development
DevPoint Labs - Coding School
Salt Lake City, UT01.2020
High School Diploma -
East High School
Salt Lake City, UT06.2003
Skills
- Relationship Management
- Written and Verbal Communication
- Attention to Detail
- Validation and Content Assurance
- Initiative to Develop New Processes
- Project Management
- Problem-Solving
- Lifelong Learner
Accomplishments
- Selected as a standout in the department to be on internal committees at Pluralsight
- Consistently overachieved key performance indicators as a top performer at TaskEasy
- Recognized for top merchandising display at Whole Foods
Hobbies
- Fencing
- Games/Puzzles
- Music
- Fashion
Timeline
Product Support Coordinator
Pluralsight
09.2020 - 07.2023
ENTERPRISE CONTRACTOR ONBOARDING SPECIALIST
TaskEasy
02.2018 - 09.2020
CARRIER PROCESSING SPECIALIST
Decisely
03.2017 - 03.2018
GROCERY BROKER/SALES REP
NATURAL IMPACT INC.
06.2014 - 03.2017
Certification - Full-Stack Web Development
DevPoint Labs - Coding School
High School Diploma -
East High School
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