Nova Blake
Summary
Focused professional versed in strategic thinking and problem solving for business solutions while encompassing harmonious relationships with partners and stakeholders. Resourceful Business Center Representative known for high productivity and efficient task completion. Specialize in customer service, conflict resolution, and technical support. Excel in communication, adaptability, and problem-solving to ensure client satisfaction and operational excellence.
Overview
12
12
years of professional experience
Work History
Technical Support
Weave
07.2025 - Current
- Investigate and resolve customer issues by gathering details, verifying data, and documenting resolutions thoroughly.
- Reduce customer impact by identifying root causes and coordinating escalations across internal teams.
- Recognize recurring trends and recommend improvements to increase accuracy and reduce future contact volume.
- Strengthen customer trust through clear communication, empathy, and ownership of complex cases.
Warehouse Manager
Key Brokerage
07.2023 - 07.2025
- Conducted investigations into chargebacks and payment disputes, gathering supporting evidence and working with credit card companies to resolve cases.
- Prepared detailed, compliant reports aligned with GDPR and internal standards; ensured accuracy and completeness of submitted documentation.
- Evaluated customer claims by reviewing transaction history, timelines, and supporting data to determine legitimacy and next steps.
- Acted as the primary liaison between Accounts Payable, Product Development, and Legal/Compliance teams when handling contested transactions.
- Prioritized time-sensitive cases to meet strict deadlines while maintaining high accuracy and audit readiness.
- Maintained operational workflows while managing dispute cases, demonstrating strong multitasking and organization skills.
Product Support Coordinator
Pluralsight
09.2020 - 07.2023
- Delivered high-quality support for complex customer issues, identifying root causes and producing clear documentation for engineering and leadership review.
- Analyzed user reports and technical data to determine the validity of tickets, discrepancies, or access issues.
- Collaborated with cross-functional teams during investigations to resolve account or billing-related concerns.
- Selected for internal committees due to strong analytical skills, communication, and consistency.
ENTERPRISE CONTRACTOR ONBOARDING SPECIALIST
TaskEasy
02.2018 - 09.2020
- Investigated contractor documentation to verify legitimacy during onboarding and quality assurance checks.
- Conducted compliance reviews of business licensing, legal documents, and operational standards.
- Resolved discrepancies by researching historical data, cross-checking systems, and collaborating with compliance teams.
- Achieved top performer status through consistent accuracy, timely case handling, and strong partner relationships.Lead all newly recruited contractors througout the lifespan of the on-boarding process including site introduction, task training, and providing feedback to enhance skill-knowledge.
- Perform quality assuance of customers' legal documentation through the certification cycle and industry guidelines for business legitimacy.
- Manage newly deployed contractors during early job phase by facilitating development and verifying contempency before transferring to Contractor Advocacy Team.
CARRIER PROCESSING SPECIALIST
Decisely
03.2017 - 03.2018
- Performed detailed audits of healthcare enrollment data to ensure accuracy, compliance, and fraud prevention.
- Mapped customer accounts to the correct carriers and resolved discrepancies through thorough research and documentation.
- Managed cases using Salesforce, HubSpot, and internal ticketing systems.Perform quality check of health care insurance carrier information and properly map small business entities with the relevant coverage.
- Expedit enrollment of customers by utilizing skills built through broad-range of expertise in technical issuance language and industry experience.
- Submit requests through variety of ticketing systems such as Salesforce, HubSpot, and HelpDeskZ to troubleshoot and direct actions to appropriate teams for resolution.
- Served as a liaison between internal development and operational teams while encompassing rapport to drive outcomes for customers.
GROCERY BROKER/SALES REP
NATURAL IMPACT INC.
06.2014 - 03.2017
- Represented 125+ national food brands across 45+ stores; recognized for accuracy, relationship-building, and exceptional merchandising performance.
- Maintained trusted partnerships by communicating clearly, resolving issues quickly, and ensuring contract compliance.Serve as the exclusive State of Utah sales representative for natural food product stock keeping units (SKUs). Main responsibility included managing a client portfolio of 125+ national brands.
- Attend trade shows, sales meetings, and trainings across the US while supporting 45+ stores in the Rocky Mountain region.
- Oversee sales and marketing efforts with other specialists and natural foods brokers.
- Build and maintain relationships with employees, customers, and management to navigate dynamics with trust and integrity.
Education
High School Diploma -
East High School
Salt Lake City, UT6 2003
Certification - Full-Stack Web Development
DevPoint Labs - Coding School
Salt Lake City, UT1 2020
Skills
- Attention to detail for data quality and analysis
- Manage work areas and support colleagues
- Optimize tasks for quick turn around time
- Effective communication to ensure alignment and sustain relationships
- Ability to work independently as well as in team environment
Accomplishments
- Selected as a standout in the department to be on internal committees at Pluralsight
- Consistently overachieved key performance indicators as a top performer at TaskEasy
- Recognized for top merchandising display at Whole Foods
Hobbies
- Fencing
- Games/Puzzles
- Music
- Fashion
Timeline
Technical Support
Weave
07.2025 - Current
Warehouse Manager
Key Brokerage
07.2023 - 07.2025
Product Support Coordinator
Pluralsight
09.2020 - 07.2023
ENTERPRISE CONTRACTOR ONBOARDING SPECIALIST
TaskEasy
02.2018 - 09.2020
CARRIER PROCESSING SPECIALIST
Decisely
03.2017 - 03.2018
GROCERY BROKER/SALES REP
NATURAL IMPACT INC.
06.2014 - 03.2017
High School Diploma -
East High School
Certification - Full-Stack Web Development
DevPoint Labs - Coding School