Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nova Haggis

San Jose,CA

Overview

4
4
years of professional experience
1
1
Certification

Work History

Funeral Director

Carriage Services
09.2023 - Current
  • Met with grieving families to create a plan for their loved one's care and disposition.
  • Guided families through state and company required paperwork.
  • Scanned and filed all paperwork into the correct internal organizational systems.
  • Memorized applicable state and federal laws in order to better assist families.
  • Did on-call shifts throughout the night in order to be present for an emergency situation.
  • Worked with physician's offices, the health department, and coroner's offices to create Electronic Death Registration System records.
  • Helped lift and carry deceased people whilst in the preparation room.
  • Assisted with bringing deceased people from the hospital morgue to the funeral home.

Sales Associate

Glow Candle Lounge
09.2022 - 06.2023
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Achieved exemplary attendance and on-time record.

Funeral Arranger

Service Corporate International
04.2022 - 07.2022
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Met with families of deceased to discuss funeral service requests, disposition of remains and pricing.
  • Supported grieving loved ones through difficult time and aided with details such as obituary notice wording.
  • Arranged clergy, music and other service details for clients.
  • Balanced supporting families I had previously met while also taking on new families, ensuring everyone in my care had adequate attention paid to them.

Administrative Assistant

Benito & Azzaro Pacific Gardens Chapel
09.2021 - 04.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Wrote Death Certificates through EDRS certification, working alongside physician's offices, coroner's offices, and hospitals.
  • Staffed memorial services, providing empathy and care for families while attending to their needs.
  • Shadowed embalming, and took part in bathing, dressing, and removal experience.

Education

Associate of Science - Mortuary Science

American River College
Sacramento, CA
12-2026

High School Diploma -

Abraham Lincoln High School
San Jose, CA
06.2019

Skills

  • Microsoft Office
  • CA-IVRS
  • Google Suite
  • DocuSign
  • Funerary arrangement counseling
  • CA Health & Safety Codes
  • Paperwork filing & organization
  • Phone & fax skills
  • Typing speed: 63 WPM

Certification

  • FDR - CA Funeral Director License

CA Cemetery and Funeral Bureau, #4899

  • Certified CA-EDRS User

CA Department of Public Health


Timeline

Funeral Director

Carriage Services
09.2023 - Current

Sales Associate

Glow Candle Lounge
09.2022 - 06.2023

Funeral Arranger

Service Corporate International
04.2022 - 07.2022

Administrative Assistant

Benito & Azzaro Pacific Gardens Chapel
09.2021 - 04.2022

Associate of Science - Mortuary Science

American River College

High School Diploma -

Abraham Lincoln High School

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