Nova Worrell
Woodside,NY
Summary
Dedicated Supervisor with 7+ years of experience in customer service and warehouse operations. Skilled in team management, quality control, and process improvement, with a strong track record in driving high delivery rates, improving efficiency, and upholding safety and quality standards. Proficient in data analytics and warehouse software to streamline operations and enhance customer satisfaction.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
DashMart by DoorDash
10.2021 - 11.2024
- Responsible for 2 separate operations on site: DashMart by Doordash- A quick commerce household and grocery delivery service and Doordash Parcel Operations- A Doordash and 3rd Party E-commerce Partnership, involving processing and appropriately dispatching 2000+ daily packages of consumer goods through the means of Dashers
- Successfully operated dispatch efforts in becoming the highest Parcels processed per hour (PPH) site during '23 Peak Season, out of 20 Nationwide Parcel sites
- Supervised and trained a 15-member team, maintaining zero safety incidents through robust safety protocols and SOP development
- Studied metric data to identify pain-points or areas of inefficiency within team and fostered a healthy work environment through addressing concerns diplomatically
- Utilized data from Trust & Safety Teams to detect fraud trends (from Cx's and Dasher's alike) and operational inefficiencies with processes in place
Warehouse Fulfillment Associate
Amazon
11.2018 - 04.2021
- Processed and shipped packages with accuracy, inspecting products for quality and defect compliance
- Used databases to prioritize and expedite high-value and urgent orders, improving customer satisfaction with on-time deliveries
- Operated warehouse machinery (e.g., cherry pickers, pallet jacks) to transport packages efficiently within Amazon's safety protocols
- Quickly identified and resolved packaging and inventory issues, ensuring that orders were fulfilled accurately and without delays
- Demonstrated adaptability by cross-training in multiple roles within the warehouse, increasing overall workforce flexibility.
Stock Clerk / Sales Associate
Rite-Aid Pharmacy
08.2018 - 01.2020
- Serviced 100+ customers daily, offering product recommendations and ensuring a positive shopping experience
- Maintained inventory accuracy through meticulous record-keeping and collaborated with stock leads to optimize product availability on the sales floor
- Coordinated with managers on arranging products according to store planograms and promotional displays, enhancing store aesthetics and driving increased product visibility and sales
Education
High School Diploma -
Frederick Douglas Academy VI
06.2017
Skills
- Cross-Team Collaboration
- Inventory Management
- Critical Thinking
- Fraud Analysis
- Quality Control
- Conflict Resolution
- Operations Improvement
- Loss Prevention
Timeline
Shift Supervisor
DashMart by DoorDash
10.2021 - 11.2024
Warehouse Fulfillment Associate
Amazon
11.2018 - 04.2021
Stock Clerk / Sales Associate
Rite-Aid Pharmacy
08.2018 - 01.2020
High School Diploma -
Frederick Douglas Academy VI
Similar Profiles
Tyler HooksTyler Hooks
Site Manager at Dashmart by DoordashSite Manager at Dashmart by Doordash
Harsharanjeet KaurHarsharanjeet Kaur
Warehouse Associate at DashMart By DoorDashWarehouse Associate at DashMart By DoorDash
CHRISTIAN E. CANTOCHRISTIAN E. CANTO
Site Manager at Dashmart by DoordashSite Manager at Dashmart by Doordash